Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I am trying to reset password and will not work. Couple

Customer Question
I am trying to...

I am trying to reset password ***** will not work

Technician's Assistant: When did you last change your password ***** Apple ID?

Couple months ago I think

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not that I know off

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 59 minutes by:
12/9/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Can't remember my Apple ID and password for my ipad. I think
Can't remember my Apple ID and password ***** my ipad … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,171 satisfied customers
My iMac password won't work. It is the same password I use
my iMac password *****'t work. It is the same password ***** use on my Apple ID so I can't get in to change it. The password ***** fine this morning. … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
918 satisfied customers
I have forgotten my apple id password. It was just set up a
my home computer is not a mac and where I'm locked out on is my I phone 8s… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
51 satisfied customers
I am using my standard iPad and wish to sign in to Word.
I am using my standard iPad and wish to sign in to Word. Every time I change the password, it is not accepted. David … read more
Mike Taylor
Mike Taylor
44 satisfied customers
I have an i pod that was activated under another email
I have an i pod that was activated under another email address and password. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I Tunes account. Apple ID was my work email, Was off and can
I Tunes account. Apple ID was my work email, Was laid off and can no longer access via that ID. password ***** changes as well … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I have to reset my password on my iPhone. I reset it a few
I have to reset my password ***** my iPhone. I reset it a few months ago but it has obviously changed because it doesn't work … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I am not able to download any apps on my iPad or phone
I am not able to download any apps on my iPad or phone because my children set up an id and password ***** they cannot remember what the password ***** the account. They also can't remember the passwo… read more
Mr.Med
Mr.Med
1,188 satisfied customers
When I type my password on iTunes i am told my password is
When I type my password ***** iTunes i am told my password ***** ***** … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I have 2 iPad's. I'm having trouble unlocking. I've used
I have 2 iPad's. I'm having trouble unlocking. I've used several user names and Passwords. Cab guy help me? … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I can't get into my phone becuase of "Find My IPhone" Many
I can't get into my phone becuase of "Find My IPhone" … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I need to unlock the Activation Lock and I don't remember
I need to unlock the Activation Lock and I don't remember the password, … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I don't remember apple password. I think about 3 months ago.
I don't remember apple password. JA: When did you last change your password ***** Apple ID? Customer: I think about 3 months ago. JA: Did you try resetting through Apple's online account reset tool? C… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I have a ipad that i havent use for awhile and forgot icloud
I have a ipad that i havent use for awhile and forgot icloud id and password … read more
Kris R
Kris R
Computer Hardware Engineer
4,548 satisfied customers
I am trying to restore a backup to my new iPad and it is
I am trying to restore a backup to my new iPad and it is asking me to turn off Find my Phone. Have done that but it is now asking for my Apple ID for my hotmail address and every time I put it in it s… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I forgot my password to my mini i pad and I wanted to delete
I forgot my password ***** my mini i pad and I wanted to delete everything on it because I am giving it to my grandson as I got a new one. I called the apple store and because I don't have the same cr… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I updated it recently and it keeps locking up when I try and
I updated it recently and it keeps locking up when I try and set it up. Now siri is freaking out talking to me. When I type a number she says the number and the letters, but it won't register. So, i c… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have a mobileme acct that I havent used in a long time under
I have a mobileme acct that I haven't used in a long time [email protected] but haven't been able to access for lack of my password. My email address [email protected]… read more
CompExpert
CompExpert
Computer Support Technician
Associate Degree
989 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x