Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My screen is black I can hear the Chim when it comes on.

Customer Question
My screen is black...

My screen is black I can hear the Chim when it comes on

Technician's Assistant: When was the last time you updated the Operating System (OS) on your Apple device?

Months ago

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I can hear noise and I held the comm control P and R button

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 9 hours by:
12/9/2017
Mac Support Specialist: Josh, Mac Support replied 8 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 22,292
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My Mac book isn't turning on. When I hit the power button,
Hi ... My Mac book isn't turning on. When I hit the power button, the fill in line under the apple goes to about 40 pct then stops. Earlier it had gone to about half, and after a few minutes I had dep… read more
John Castle
John Castle
BSC in Computing Network Management and Design
207 satisfied customers
My mac book air is making fan noise and won't turn on, i
hi there my mac book air is making fan noise and won't turn on … read more
Jon
Jon
Bachelors Degree
728 satisfied customers
Last night I watched streaming TV on my iMac for the first
Last night I watched streaming TV on my iMac for the first time. Now today when I turn the iMac on - the screen is black. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My MacBook Pro freezes shortly after startup then screen
My MacBook Pro freezes shortly after startup then screen turns black. … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Im trying to log into my macbook pro.. the log in screen
im trying to log into my macbook pro.. the log in screen comes up, i enter my password ***** it looks like it booting up but the screen eventually just go black and nothing happens? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My screen is black and will not startup. I have tried
Hello, My screen is black and will not startup. I have tried shutting it down and holding CMD+Option+P+R but no luck.... … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
My MacBook Pro has power and is making fan noise but wont
My MacBook Pro has power and is making fan noise but won't turn on ..can any one help ???I have assessment due tomorrow ..please help ....… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Hi Daniel. I have a white screen on my Mac. I have done both
Hi Daniel. I have a white screen on my Mac. I have done both shift Comm P & R as well as your suggestion of Option Com R P, turned on the mack with key held down but only get one chim and that' it The… read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
I had to force close my MacBook Pro by pushing the start up
I had to force close my MacBook Pro by pushing the start up control, the screen went black, when I tried to start it again nothing happens, that was two days ago, how can I force start it?… read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
I have just purchased a new IMAC 27, when I turn it on the
I have just purchased a new IMAC 27, when I turn it on the screen remains black but the sound is audible… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have a disk that will not eject. When I tried to eject it
I have a disk that will not eject. When I tried to eject it the disk disappeared from the screen, but did not eject. I have tried ejecting by shutting down and holding the mouse on. How do I get the d… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I have a white Macbook 10.6. When I turn on the computer, the
I have a white Macbook 10.6. When I turn on the computer, the screen comes up for a second and then turns off. In stays black. When I press keys it comes on for a second and then goes back to black. H… read more
Claws224
Claws224
IEEE Datacommunication Engineer
965 satisfied customers
I have a desk top mac that turns on okay; however, the screen
I have a desk top mac that turns on okay; however, the screen remains black. I have tried the f keys to try and brighten the screen but it does not work.… read more
Claws224
Claws224
IEEE Datacommunication Engineer
965 satisfied customers
My keypad (wireless) and magic mouse are both not being recognized
My keypad (wireless) and magic mouse are both not being recognized by our iMac. I can't do anything. I tried powering down but nothing seems to work.… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I have a black (blank) screen on my Macbook Pro OX system (first
I have a black (blank) screen on my Macbook Pro OX system (first time this has happened). The light on the front edge of laptop is white. The power cord light was green (until a few seconds ago; now i… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
My macbook will hook up to the charger, and the battery seems
My macbook will hook up to the charger, and the battery seems to work, but the screen won't turn on when I press the power button, what am I missing?… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
I have an iMac G5 (20 inch) that just stopped working. It
I have an iMac G5 (20 inch) that just stopped working. It froze and I turned it off by the back button. We I turned it back on, I got a pitch-black screen with no start-up sounds. After about 2 minute… read more
Claws224
Claws224
IEEE Datacommunication Engineer
965 satisfied customers
my mac, laptop (mac book 15 ) I leave my mac on last nite and
my mac, laptop (mac book 15") I leave my mac on last nite and this morning the screen was all dark, i can hear sound but is like dead. what can i do? what happend?… read more
Rob
Rob
Mac Computer Tutor
High School or GED
218 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x