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Updated iPhone 6s and, enter passcode appears, but there is…

Customer Question
Updated iPhone 6s and...

Updated iPhone 6s and, enter passcode appears, but there is nothing else showing on the screen

Technician's Assistant: When did you last change your password ***** Apple ID?

Not long ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Thats how i got here. not real savy

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Need screen so i can enter my passcode remember it but can't enter

Submitted: 7 months ago.Category: Mac
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Answered in 2 minutes by:
12/9/2017
Mac Support Specialist: Ashik, Mac Technician replied 7 months ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,349
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

First, we can reset your iPhone and see if it works or not. Press and hold down the Power button and Home button at the same time until it shows the Apple logo. When you see the Apple logo, release the buttons and let it boot.

Note : Power button is the button you use to turn off your iPhone or its screen. Home button is the round button at the front bottom.

Please let me know if that didn't work, so we can continue troubleshooting.

Note: This is not my final answer. I strive to provide Excellent service or 5 star service. If you feel you've received anything less or if you are not satisfied or if my solutions didn't work, please don't rate me bad or poor or ok. Instead, please let me know and I will try my best to help you until you are fully satisfied or the issue is resolved.

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Ashik
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,349
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