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I'm receiving "could not activate iPhone' message. I don't…

Customer Question
Second opinion] I'm receiving...

Second opinion] I'm receiving "could not activate iPhone' message.

Technician's Assistant: When did you last change your password ***** Apple ID?

I don't remember, but it all started last night.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No but how?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No I'm getting the Hello screen.

Submitted: 8 months ago.Category: Mac
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Answered in 4 hours by:
12/9/2017
Mac Support Specialist: Pete, Computer Engineer replied 8 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,614
Experience: Over 16 years of computer experience, CISCO certified
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Pete, Computer Engineer replied 8 months ago

Was the phone working ok for you previously?

Did you reset the phone or change any settings before this problem started?

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Mac Support Specialist: Pete, Computer Engineer replied 8 months ago

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

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