Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Got new apple phone, forgot Apple id and password.? believe…

Customer Question
Got new apple phone...

Got new apple phone, forgot Apple id and password

Technician's Assistant: When did you last change your password ***** Apple ID?

? believe I have the apple password ***** no password

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Nothing but I am dumb

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 6 minutes by:
12/9/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Mac Question
Customer reply replied 7 months ago
Just got the phone about hour ago
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Have you been through the Apple Password ***** wizard?

Ask Your Own Mac Question
Customer reply replied 7 months ago
No and I am dumber than a sack of rocks! Woul like my photos numbers
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Are you speaking to me on a Windows or MAC device?

Thanks

Kris

Ask Your Own Mac Question
Customer reply replied 7 months ago
On my old cell phone iPhone s
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Please go to this link to reset it: https://iforgot.apple.com/password/verify/appleid

Note: Can you please rate me at the top so I am credited with my time, 5/5 gives me most credit and would be much appreciated. Thanks.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Kris R Your Own Question
Kris R
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
4,548 Satisfied Customers
Experience: IT Manager at Wood Group PSN

Kris R is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I forgot my apple id and password? When I got a new I pad. I
I forgot my apple id and password? JA: When did you last change your password ***** Apple ID? Customer: When I got a new I pad JA: Did you try resetting through Apple's online account reset tool? Cust… read more
Jeff Ray
Jeff Ray
Graduate of B.S. Computer Science
6 satisfied customers
I got a new phone but forgot my Apple ID password. I think
I got a new phone but forgot my Apple ID password JA: When did you last change your password ***** Apple ID? Customer: I think it was about 5 months ago JA: Did you try resetting through Apple's onlin… read more
N Nguyen
N Nguyen
Davenport University Instructor
Master\u0027s Degree
I forgot my password and have tried too many times and
I forgot my password ***** have tried too many times and account is locked out … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I need a new Apple ID forgot password. I really am not sure.
I really am not sure. I am 68 years old and have a lot of problems with setting up programs … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I simply forgot my password. I forgot my password. Email is,
I don't think so. I'm not smart when it comes to internet Please keep it simple. Email is accessed via safari on my ipad… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I have forgot my Apple ID so I cannot get any apps like Mac
I have forgot my Apple ID so I cannot get any apps like Mac Priority Ser … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I forgot my password to my Apple ID. I made a new Apple ID
I made a new Apple ID because I got a new phone I am trying to reset my old phone so I really don't remember … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
255 satisfied customers
I just got notice that my Apple ID account has been locked.
I just got notice that my Apple ID account has been locked. I changed my iTunes password. And I believe I changed my Apple ID account as well. And now they said I have to call in and change everything… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I forgot my Apple ID password. It's been I awhile, months
It's been I awhile, months ago, the person at the phone store helped me but now I have a new phone and I don't remember it … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
My son has forgot his apple id and password. His phone broke
my son has forgot his apple id and password. His phone broke and we cant get a replacement without it … read more
Mike Taylor
Mike Taylor
44 satisfied customers
Nothing wrong with my computer but I forgot my Apple ID. I
nothing wrong with my computer but I forgot my Apple ID … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
255 satisfied customers
Can you help me reset my apple id password? I never did....I
I never did....I forgot what it was when I purchased the phone.. I have a new phone # now....It was(###) ###-####Now, I have *** *** **** & *** *** **** … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
APple I phone locked out and daughter cannot remember I
APple I phone locked out and young daughter cannot remember I Cloud address. her Apple ID is***@******.*** … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I forgot my apple id and I need to get to icloud to disable
I forgot my apple id and I need to get to icloud to disable my phone … read more
Mr.Med
Mr.Med
1,192 satisfied customers
My iphone shut down and I cant remember my password or Apple
my iphone shut down and I cant remember my password ***** Apple ID … read more
Mr.Med
Mr.Med
1,192 satisfied customers
I forgot my apple ID and my apple password. can I start a
I forgot my apple ID and my apple password. can I start a new site. My Apple ID/password ***** 'hijacked' by my daughter. and she changed everything on it. can I start a new account. I just want to do… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My grandson set this up for me. The problem is he used his
My grandson set this up for me. The problem is he used his name and password ***** he forgot his password ***** r things I can't. Do because of this it's driving me crazy cause we can't remove his inf… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I FORGOT MY PASSWORD AND I WANTED TO PURCHASE MORE APPS. HOW
I FORGOT MY PASSWORD ***** I WANTED TO PURCHASE MORE APPS. HOW CAN I CHANGE IT TO A PASSWORD ***** CAN REMEMBER WITH OUT KNOWING THE FIRST PASSWORD ? THANK YOU… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x