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My iphone is disabled because my mother did not know her…

Customer Question
My iphone is disabled...

My iphone is disabled because my mother did not know her passcode. When we went on itunes it said "cannot connect to this iphone the value is missing

Technician's Assistant: What version of iTunes are you using to sync your iPhone?

12.7.0

Technician's Assistant: When did you last reboot?

Phone or computer?

Submitted: 7 months ago.Category: Mac
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Answered in 28 minutes by:
12/9/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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