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I a talking with apple support trying to migrate data.We are…

Customer Question
I a talking with...

I a talking with apple support trying to migrate data.We are going to the command SOS page? and getting a error message that I need a higher approval to access???

Technician's Assistant: When did you last change your password ***** Apple ID?

I have never changed My Microsoft password ***** this shouln't have anything to do with My

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Shouldn't have anything to do with my apple password ***** is strictly microsoft

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

We re trying to access My microsoft surface computer

Submitted: 7 months ago.Category: Mac
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Answered in 5 days by:
12/14/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,483
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Which direction are you migrating?

Mac to Windows? Windows to Mac? Please give more details so that I can assist.

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