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Iam applying formy social securityon line and eveytime i put…

Customer Question
Iam applying formy social...

Iam applying formy social securityon line and eveytime i put inmy username it comes out all capital letters.

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

09 i am not sure.

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

I tried going into settings then to general then to keyboard and though it has English all the letters are in caps

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not really i just want toknow howto getmu username to accept both commonand capital letters?

Submitted: 7 months ago.Category: Mac
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Answered in 2 minutes by:
12/8/2017
Mac Support Specialist: Ricky Expert, Computer Hardware Engineer replied 7 months ago
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 1,172
Experience: 4+ Years in Tech Support
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Mac Support Specialist: Ricky Expert, Computer Hardware Engineer replied 7 months ago

Are you using a Mac or Windows computer?

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Customer reply replied 7 months ago
i am using an i-pad.
Mac Support Specialist: Ricky Expert, Computer Hardware Engineer replied 7 months ago

Okay, thank you. This is most likely a setting on the website that you cannot change. Usernames are ***** ***** sensitive so it does not matter that it is in all caps. Only passwords are case sensitive.

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Mac Support Specialist: Ricky Expert, Computer Hardware Engineer replied 7 months ago

If you have any follow-up questions, don’t hesitate to ask. If finished, please take a moment to rate my service using the stars at the top of this page. Thank you, ***** ***** a great day!

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Customer reply replied 7 months ago
what other payment update are you talking about?
Mac Support Specialist: Ricky Expert, Computer Hardware Engineer replied 7 months ago

You can ignore that, it does not apply here. Do you have any more questions about the username?

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Mac Support Specialist: Ricky Expert, Computer Hardware Engineer replied 7 months ago

Again, if you are finished, please take a moment to rate my service using the stars at the top of this page. Thank you!

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