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I am stuck. I can't seem to get my Apple ID to work on my…

Customer Question
I am stuck....

I am stuck. I can't seem to get my Apple ID to work on my phones. I need to clean the old phone that was replaced yesterday so I can send it back, but it insists that I have to log in to clean the phone. I tried to change my apple ID on 11/9 and it didn't work. The number that was sent to me would not open the phone. In addition at that time I tried to change the e-mail address but the phone still insists that it is the old address.

Technician's Assistant: When was the last time you updated the Operating System (OS) on your Mac or device?

Last week

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I am typing from a PC

Submitted: 8 months ago.Category: Mac
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Answered in 7 minutes by:
12/8/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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