Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Need to reset my password. I forgot. But one question

Customer Question
Need to reset my...

Need to reset my password

Technician's Assistant: When did you last change your password ***** Apple ID?

I forgot

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes, but one question involved a charge card that I no longer have, bank changed it to a better one

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Yes, I want to clear everything from my old apple ipad, before I give it away

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
12/8/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 7 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,275
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Do you still recall the email address you used for your Apple ID?

Please let me know

Thank you

Ask Your Own Mac Question
Customer reply replied 7 months ago
I simply forgot my apple password, just want to get a new one or remember the old one
Mac Support Specialist: Richard, Apple Software Engineer replied 7 months ago

Thank you

Can you use my link below and reset the password ***** this account

https://iforgot.apple.com/password/verify/appleid

Once done, use this new password ***** your account

Let me know please how you go

Thank you

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,275
47,275 Satisfied Customers
Experience: IT Engineer for over 15 years

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My iPad quit working...I'm reading 91% into my book and it
My iPad quit working...I'm reading 91% into my book and it says owner (that's me) requested Find my iphone...and I did not. It wants my password ***** it's been years since I put it in and have no ide… read more
Harry
Harry
2,054 satisfied customers
I have iPad that I need to clear so that it can be given
I have iPad that I need to clear so that it can be given away. I can't get past the activation lock. Is there a charge for your help … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My wife passed away a few weeks ago. She had an Ipad and I
My wife passed away a few weeks ago. She had an Ipad and I would like to set it up for my use. I need to change over the user to my ID and I don't see how to do this nor do I know the passwords she us… read more
John Castle
John Castle
BSC in Computing Network Management and Design
5 satisfied customers
I forgot my password. Won't let me open. Activation denied.
Activation denied. I hit wrong button and it won't let me back in. My Apple ID is***@******.***. I went to Apple store and he said I needed to get support. It is 80 miles to go back to the Apple store I did not have my I phone with me at the time.can you please help? … read more
NOORUL AMEEN
NOORUL AMEEN
Bachelor\u0027s Degree
2 satisfied customers
I have been trying to help a friend who is 89 years old
I have been trying to help a friend who is 89 years old unlock his iPad for over a week. He cannot remember his password, answers to his Security questions and is no longer able to access the email he… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I forgot my password on my iPad mini the trusted cell no. Is
I forgot my password ***** my iPad mini the trusted cell no. Is no longer mine I have a new number on my new cell phone but the pad requires the old number how do I change to new number … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
Someone used my password and purchased a couple of items. My
Someone used my password ***** purchased a couple of items … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I just got notice that my Apple ID account has been locked.
I just got notice that my Apple ID account has been locked. I changed my iTunes password. And I believe I changed my Apple ID account as well. And now they said I have to call in and change everything… read more
Richard
Richard
Apple Software Engineer
IT Manager, Consultant
47,275 satisfied customers
I have charges from Apple iTunes on my credit card I did not
I have charges from Apple iTunes on my credit card I did not make. My bank has changed my credit card#. So i think I need to change my Apple ID & password. I have a charge for $.99 each month for extr… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
My Apple ID has been disconnected. Someone hacked it. IPad.
My Apple ID has been disconnected. Someone hacked it … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My Apple ID was turned off. I tried to reset it, but it
My Apple ID was turned off. I tried to reset it, but it still doesn't work … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
My iPad has been locked out by Apple with an activation
My iPad has been locked out by Apple with an activation lock. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I forgot my password and since I'm not that literate on a
I forgot my password ***** since I'm not that literate on a computer I keep going round. My credit card was compromised in Nov and I have a new number. Same account jus different number. … read more
Jon
Jon
Bachelors Degree
710 satisfied customers
I'm terrible at typing, lol I got a new iPad Pro for Xmas,
I'm terrible at typing, lol I got a new iPad Pro for Xmas, I've got a new email address but in attempting to reset the id and password ***** new pro won't allow it? I forgot my old password ***** the … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
Wife has iPad and forgot allied p/w and is locked out.
Wife has iPad and forgot allied p/w and is locked out. Help...... … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
We are older and just got an iPad; we do not remember the
we are older and just got an iPad; we do not remember the Password ***** therefore cannot download any apps or even change the password ***** Help! … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I forgot my password to my mini i pad and I wanted to delete
I forgot my password ***** my mini i pad and I wanted to delete everything on it because I am giving it to my grandson as I got a new one. I called the apple store and because I don't have the same cr… read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I am trying to reset the password on my son's Samsung Ipad,
I am trying to reset the password ***** my son's Samsung Ipad … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x