Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I just bought it and I can't get things set up. This has…

Customer Question
I just bought it...

I just bought it and I can't get things set up. This has been since good Fri.

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Is there some way I can talk to some one? I don't do will typing

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

Since the day I got it. It would not let me sing in to my apple account. Said my password ***** no right

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I can't get e mail My name is ***** ***** I pad is the same

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 18 minutes by:
12/8/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Mac Question
Customer reply replied 7 months ago
since the day I got it. Nov.24
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Hi

Can you tell me what device this is you're having issues with?

Thanks

Kris

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Got my I-phone in Nov/2017 _ and I still don't have a
Got my I-phone in Nov/2017 _ and I still don't have a working Apple ID … read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
On my iPad I can send an e mail to myself and it never shows
On my iPad I can send an e mail to myself and it never shows on the iPad. It will show up on my desktop though … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I bought a i pad from my sister inlaw Jo she got it as a
Hi I bought a i pad from my sister inlaw Jo she got it as a present from her son. We went to the apple store to get Jo off of the devise so I could use it, They reset it to the factory but now we need… read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
I just got cut off. I bought a new I-pad and: What kind of
i bought a new I-pad and can read the newspaper and get my addresses, but I can-t get my e-mail or on the internet. I don't know my … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My password has been disabled & it won't let me reset it. I
My password ***** been disabled & it won't let me reset it. I m trying to enroll in messenger & I cloud … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I have an I Pad Air. My internet subscriber is Comcast. I
I have an I Pad Air. My internet subscriber is Comcast. I have 3 different e-mails. I can receive e-mails but it won't let me send e-mails.… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
Have iphone and just got iPad. A friend reset my phone and
Have iphone and just got iPad. A friend reset my phone and I do not know my password. I changed password ***** instructions and it was confirmed but when setting up google account it's declined. And, … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have just bought the I pad but can't activate emails. So
I have just bought the I pad but can't activate emails. So you cant communicate with me via email. Why does it need to be soooooooo hard just to do the basics on these items. I have bought the iPad to… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
My iPad insists my Id [email protected] it [email protected]
My iPad insists my I'd [email protected] it [email protected] thus it will not accept the proper password. There is no site [email protected] what do I do?… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I am able to receive my e mails sometimes but at other times
I am able to receive my e mails sometimes but at other times I get a message saying the user name or password XXXXX XXXXX I haven't changed anything in the settings so don't understand why I can get m… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I got an I Pad for Christmas and use it mainly for the photo
I got an I Pad for Christmas and use it mainly for the photo album. I take my pictures from my gmail and transfer to album. On 2-22-11 I started getting this message Cannot Get Mail The user name or p… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
The other day all of my e-mails suddenly dissapeared from my
The other day all of my e-mails suddenly dissapeared from my mail. I think an error message came up but I did not read it, then realized about a day later what had happened. What could be the cause of… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I bought a new i-phone and now I cant access my account because
I bought a new i-phone and now I can't access my account because I couldn't remember my password. So, I tried various passwords, too many times, and now I get a message that I'm stopped for security r… read more
Mac Tech
Mac Tech
Apple Specialist
Bachelor's Degree
888 satisfied customers
Hi I am unable to log on to mobile me. I own an iphone,
Hi I am unable to log on to mobile me. I own an iphone, an ipad, and and an apple computer. I change all the passwords so that they would match. Thankyou, Mary… read more
robgranholm
robgranholm
IT Administrator and Support
Bachelor\u0027s Degree
687 satisfied customers
Hi I am on a Mac OSX version 10.6.3 and been recently hacked
Hi I am on a Mac OSX version 10.6.3 and been recently hacked with my AOL e-mail account.I changed the password XXXXX now my Iphone doesn't work. I took it to ATT and 2 tech people tried to fix it and … read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
cant send e-mail but can receive. Can send direct from Comcast.
can't send e-mail but can receive. Can send direct from Comcast. Started suddenly. Nothing unusualgoing on… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
What is going on My credit card company contacted me to verify
What is going on? My credit card company contacted me to verify the charge and amount charged to my account by mobileme.com. The invoice you sent me says the charge is $99.00, but the amount charged t… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Some one please help! We are new to the computer world. My
Some one please help! We are new to the computer world. My son who is 10 wanted to get songs from I Tunes for his I-pod. I was told you can get these for free. But by the end of looking at I-Tunes we … read more
Bob Cook
Bob Cook
High School or GED
494 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x