Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have a IPhone 6 made a mistake when my phone asked me to…

Customer Question
I have a IPhone...

I have a IPhone 6 made a mistake when my phone asked me to update my phone it asked me to set a password ***** can't remember my the code now I can't open my phone on my own I can only receive calls what can I do to get rid of the password ***** I can open up my phone please help

Technician's Assistant: When did you last change your password ***** Apple ID?

I didn't change it never had one until today I press my key pas by mistake not paying attention I can't remember what I pressed now i'm not able to go to my text I can't make any call's nothing it keep's asking me for my passcode and I can't remember what I pressed stupid me

Technician's Assistant: JustAnswer requires a modest payment. You'll see the amount on the next page. It's way less expensive than face-to-face would cost. And you're covered by our 100% satisfaction guarantee.

Ok what do I have to do and how much I this phone is my fob and I'm stuck

Technician's Assistant: The Mac Technician will be able to walk you through that. Did you try resetting through Apple's online account reset tool?

No don't know how

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No just need to get rid of this passcode so that I can get back to work very upset at myself

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 hour by:
12/8/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Mac Question
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Video Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
would like to proceed with the live video call please
Customer reply replied 7 months ago
am I going to be charged an extra $39.dollars I need someone to help me with this phone I have to work later today running out of time
Customer reply replied 7 months ago
not happy with this service will be canceling my membership ASAP
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Have a problem here. Forgot the password to mobile phone.
Have a problem here. Forgot the password ***** mobile phone. What to do to get it working again? … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My iPhone is locked because I don't know my passcode or my
My iPhone is locked because I don't know my passcode or my password ***** with my email … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
40 satisfied customers
I need to reboot my apple 5 phone. I don't know. It's an5S
Nothing It was off for about 6 months beforeI wanted to use it again. … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
It was locked by accident and I do not remember the
it was locked by accident and I do not remember the password … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I'm locked out of my iPhone because I forgot my password
I'm locked out of my iPhone because I forgot my password ***** can I do? … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I'm locked out of my iPhone 6 and can't remember my
I'm locked out of my iPhone 6 and can't remember my passcode … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
919 satisfied customers
Peral im pretty upset lol i was trying to restore my phone
hi peral im pretty upset lol i was trying to restore my phone and restored my husband phone on to my phone … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have an Apple X phone, it has frozen and sends a message
I have an Apple X phone, it has frozen and sends a message that iPhone is disabled, I called Apple and they gave me a callback appointment . They did not call back within the 15 min. window. I have a … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My iphone udated last night nad i was tryimg to get into my
hi my iphone udated last night nad i was tryimg to get into my apple account i couldnt remember password ***** trying to fix problem idk what happened but my five digit passcode to my phone is now a s… read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
40 satisfied customers
I do not have a password on my phone but it will not let me
I do not have a password ***** my phone but it will not let me in and keeps asking for password. I can receive phone calls but not call out … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I can't remember my Iphone password. Need help. The folks at
The folks at Verizon set it up about a month ago when I received a new phone … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
HELP HELP HELP I just did my update to my iphone and ipad. I
HELP HELP HELP I just did my update to my iphone and ipad. I have put in my apple password ***** it won't take it. Now it is wanting my ipad passcode and to my knowledge I don't have won. It has now l… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
My granddaughters iphone 5c was lost almost a year then it
My granddaughters iphone 5c was lost almost a year then it was found, but we cannot remember her password. I have already had it fixed from the disabled part when we entered the wrong name and passcod… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
How do I get rid of this thing regarding the Apple Pass Code
How do I get rid of this thing regarding the Apple Pass Code Every time I get on my phone or try and get into something it wants the pass code. I put in the last one I received and it tells me it is i… read more
Cody
Cody
Computer Science
2,387 satisfied customers
My Mini Ipad was given to my friend in Vietnam. Last week
My Mini Ipad was given to my friend in Vietnam. Last week one theft entered the home when nobody there and took it away. It contains too many personal important things, including pictures stored in it… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I just installed the Find my iPhone app, and locked my ph
I just installed the 'Find my iPhone ' app, and locked my phone with the passcode. Now I would like to get rid of that. How can I do that? I just tried de-installing the app, but it is still asking me… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I changed the passcode in general settings, but now I do not
I changed the passcode in general settings, but now I do not remember the passcode. What do I do now.… read more
robgranholm
robgranholm
IT Administrator and Support
Bachelor\u0027s Degree
687 satisfied customers
Is there a way I can bypass the password requirement on my
Is there a way I can bypass the password XXXXX on my iphone? Maybe a secure ID fob that communicates with the iphone? Have adopted an enterprise version of the iphone and want to know if this is possi… read more
Jesse
Jesse
Apple Consultant
Some College
2,052 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x