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Imac booted yesterday, but then started coming up with
imac booted yesterday, but then started coming up with spinning circle with apple logo … read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
I tried to upgrade my osx with High Sierra and ran into
I tried to upgrade my osx with High Sierra and ran into loads of problems....my internal hard drive is OWC 1tb hard drive and has been great up to now, however I am unable to upgrade to high sierra. I was then told that I need to replace the disk that came with my MacPro (late 2013) which now also is showing a firmware issue and has even lost its identity....it shows as a Media type Generic and not a ssd drive. I put the original back into my mac and its fan was going crazy....and would not turn on. I then put back the OWC disk and securely formatted it. My start up disk is now an external drive (the original mac drive) I would like to upgrade to high sierra with my Owc 1tb drive … read more
Harry
Harry
2,219 satisfied customers
I recently upgraded. to high sierra for mac. Now I don't
I recently upgraded . to high sierra for mac. Now I don't seem to be able to create folders or paste anything to my external hard drives. What's going on? … read more
Jon
Jon
Bachelors Degree
789 satisfied customers
I have inserted a new ssd drive, because the old one died
I have inserted a new ssd drive, because the old one died completely. I am now unable to install Sierra (or anything else on it. And it won't repair in disk utility. 😭 … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
IMac shuts down suddenly. have erased hard drive, reloaded
iMac shuts down suddenly. have erased hard drive, reloaded OS X, no help … read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
Will not start in safe mode or with any other commands.
Will not start in safe mode or with any other commands. Screen with apple logo small bar for a while then just shuts down … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
My brother tried to restore the hd and I can't do anything
my brother tried to restore the hd and I can't do anything with it … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
OK, I have the data moved to my imac. I need to reinstall El
OK, I have the data moved to my imac.I need to reinstall El Capitan. It will not let me from utility.I should be able to format from there. Because mac will not send out an el capitan disc it complica… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I want to uninstall Sierra. I have a MacBook Pro and things
I want to uninstall Sierra. I have a MacBook Pro and things are not going well. I had El Capitan as my prior os … read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
I have a Mac a1226 laptop It will not load I can load rescue
I have a Mac a1226 laptopIt will not loadI can load rescue and run utilities which does nothing even though the repairs are not successful.If I try to reinstall El Capitan the rescue utility will not … read more
Pete
Pete
Engineer
Bachelor's Degree
1,138 satisfied customers
I have an iMac that is not responding to my cursor, the dock
I have an iMac that is not responding to my cursor, the dock won't show up when I hover over that area. I cannot open any software because nothing is responsive pretty much. I have restarted multiple … read more
Justin Williams
Justin Williams
Bachelor of Science in Information Technology
16 satisfied customers
Ashik, I would be most grateful if you could offer a
Hi Ashik, I would be most grateful if you could offer a solution to my troubles. I cannot start my 4 year old iMac running with the recently updated El Capitan OS X Ver 10.11.1. It has worked fine unt… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
After attempting to upgrade to El Capitan (from Mountain
After attempting to upgrade to El Capitan (from Mountain Lion) my iMac will not boot. After the progress bar, it get's the circle with the slash where the Apple symbol was. I have a time machine backu… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
I have an iMac (Mid 2011) 2.5 Ghz Intel Core i5, 12GB memory
Hello, I have an iMac (Mid 2011) 2.5 Ghz Intel Core i5, 12GB memory and running Yosemite 10.10.5. I have tried several times to upgrade to El Capitan, but it won't upgrade. Just get a spinning cog (fo… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Greetings. My iMac is stuck on the start up screen which
Greetings. My iMac is stuck on the start up screen which shows an apple and a progress bar. The progress bar has been at 60% for two days. I have tried recovery mode, redownloading the software and ve… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I just purchased 2 iomega 2tb eGo firewire 8oo for mac drives
I just purchased 2 iomega 2tb eGo firewire 8oo for mac drives to use with Aperature. I tried to copy an older 1tb library to one of the new drives and after about 170gb of transfer it froze up and the… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have an iMac, serial W8023Q53DAS, EMC2389. will not boot
I have an iMac, serial W8023Q53DAS, EMC2389. will not boot up. I get grey screen and countdown timer cursor bar fills about 10% then switches off.tried booting with shift held, no result.booting with … read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
My 20 imac will not boot up when the external hard drive time
My 20"imac will not boot up when the external hard drive time machine is connected. If I disconnect the external hard drive it will start up fine. The external is a Seegate 1T connected by firewire. I… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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