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I am getting a "unknown error occurred" when I try to log…

Customer Question
Hello Pearl, I am...

Hello Pearl, I am getting a "unknown error occurred" when I try to log into my iCloud.

Technician's Assistant: When did you last change your password ***** Apple ID?

Afraid I ha ve a very bad memory

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thank you

Submitted: 7 months ago.Category: Mac
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Answered in 1 hour by:
12/8/2017
Mac Support Specialist: Bhavik Joshi, Computer Software Engineer replied 7 months ago
Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Mac
Satisfied Customers: 980
Experience: Product Developer at Computer Science Corporation
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Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

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Mac Support Specialist: Bhavik Joshi, Computer Software Engineer replied 7 months ago

Quit out of every app that is using iCloud, this includes quitting Messages, quitting FaceTime, Calendar, Notes, Reminders, etc. Be sure to quit the System Preference app as well. If the apps are stuck or not responding, go ahead and use Force Quit on the apps to exit them.

Once all of those apps have been quit, go ahead and restart the Mac as usual by going to the Apple menu and choosing “Restart”. If the Mac is frozen or refusing to reboot, you can do a forced reboot as well.

When the Mac boots back up again as usual, don’t open any iCloud apps yet, instead first go to the iCloud Preference panel ( Apple menu > System Preferences > iCloud) and attempt to login to the Apple ID / iCloud account again. At this point the iCloud login should proceed as usual, in which case using Messages and FaceTime should work without incident.

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Mac Support Specialist: Bhavik Joshi, Computer Software Engineer replied 7 months ago

Let me know how it goes !!

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