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No matter what I am doing, after about one minute my iPad…

Customer Question
No matter what I...

No matter what I am doing, after about one minute my iPad ones back to the home page.

Technician's Assistant: What Operating System (OS) are you running on your iPad?

I’m not sure. How do I find out? Not really era technical.

Technician's Assistant: The Mac Technician will be able to walk you through that. How long has this been going on with your iPad? What have you tried so far?

About 2 days.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No, just that.

Submitted: 7 months ago.Category: Mac
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Answered in 7 minutes by:
12/8/2017
Mac Support Specialist: Cris, Mac Specialist replied 7 months ago
Cris
Cris, Mac Specialist
Category: Mac
Satisfied Customers: 6,971
Experience: 4 years Mac Specialist, Apple Certified.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

That is a springboard crash issue (springboard is the home screen or desktop of device). Apple just released a new patch/update recently in iOS 11.2. Go to Settings > General > Date and Time. Set the data back to 1 Dec 2017 or 30 Nov 2017 (turn off Automatic date)

Also, go to Settings > Notification and turn off All Notifications for all apps.

Then go to Settings >General > Software Update and do the update. If it is crashing and not allowing to do the update, then go to Settings > Notifications and temporarily turn off Notifications for all apps. Then try software update.

You may need to do this quickly before it crashes. After updating, you can set the correct date and turn Notifications back on.

Please let me know the outcome. If this resolves your issue please take a moment to rate my service and submit at the top so I am credited for assisting you.

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Mac Support Specialist: Cris, Mac Specialist replied 7 months ago

I wanted to follow up with you and see how did my solution work for you?

Let me know the outcome. Thanks, Cris.

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