Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Don't seem to seen a sign on password. it comes on without.

Customer Question
Don't seem to seen...

Don't seem to seen a sign on password. it comes on without. could be son did something? checking on me or hope not a hack

Technician's Assistant: When did you last change your password ***** Apple ID?

Month ago. he knows it. husband died. don't mind if he does know but have been getting calls. also there was another person emblem besides guest

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Now emblem. not now just changed outlook password ***** that's good to go.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Just need secure to sign in on my laptop secure

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 hour by:
12/8/2017
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please provide me the apple ID? So that we can go ahead and check what are the reset option available.

Ask Your Own Mac Question
Customer reply replied 7 months ago
Scarlett#1
Customer reply replied 7 months ago
I have already paid
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago

Yes you already paid and the offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept your request for one, but you don't have to. Could you please provide me the apple ID? So that we can go ahead and check what are the reset option available.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My email address is, my son has bought me an I phone 5 and
My name June Golding and my email address is***@******.***, my son has bought me an I phone 5 and we can't remember or reset my password … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Dear I need yr assistance i wld very much appreciate it this
hi dear I need yr assistance i wld very much appreciate it this morning after many many reminders i decided to answer OIS on my i phone 6 which my son gave me to use after he purchased a new one i put… read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I have a fairly new iPad (several months). I gave my son my
I have a fairly new iPad (several months). I gave my son my old iPad mini a few days ago and today I received a message that my iPad account had been breached. Please tell me what to do. Thanks. … read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
My husband just died and originally many years ago this
My husband just died and originally many years ago this computer was set up for him but he never used it so I have been using it. Since Feb. 12th I can't get any emails on my email***@******.***, my**… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
It's not my computer. It's the password for my husband's
It's not my computer. It's the password ***** my husband's iphone. When someone attempts to call him it goes right to voice mail. I have tried to reset his password ***** nothing works. Can you help m… read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I just received a voice message on a page that says I have
I just received a voice message on a page that says I have spyware. It says if I close this page this my computer access will be disabled to prevent further damage to our network. It is saying that my… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I can't get into my e-mail account on my user account on my
I can't get into my e-mail account on my user account on my MACOS Sierra Version 10.12.6 … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
My husband had an Apple IPhone, he died in September, just a
My husband had an Apple IPhone, he died in September, just a week after he changed his password. I cannot recall his new password, or the Cloud password. I simply want to retrieve his pictures before … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I have an iphone and a iPad that used to be my husbands,
I have an iphone and a iPad that used to be my husbands, recently both devices are repeatedly asking me for my apple password ***** lisabradencloud @gmail.com. My email address is***@******.***. My hu… read more
Patrick Evans
Patrick Evans
Network Engineer
MS
125 satisfied customers
I have a new mac and am having difficulty with Skype, app is
Hi I have a new mac and am having difficulty with Skype … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
My iPhone5 apple id has been hacked. I need help to change
Hi Mike, my iPhone5 apple id has been hacked. I need help to change the apple id to another one. I don't know the password ***** it has probably been changed a lot of times by the person who hacked my… read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
727 satisfied customers
My Ipad needs to be reset and it keeps telling me it does
My Ipad needs to be reset and it keeps telling me it does not regonize my Apple ID … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
Not sure you can help. We have a network level, devices wide
Not sure you can help. We have a network level, devices wide attack by a hacker that is actively targeting us. no matter what we seem to do, he has dug himself in. He managed to gain access to our hom… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My late husband died dec. 2014. When his sons came to the house,
My late husband died dec. 2014. When his sons came to the house, they stole a number of items including an Apple Ipad. I have just discovered that messages are being sent to this Ipad and may be of a … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My husband has needed a new phone sometime. I went
My husband has needed a new phone for quite sometime. I went with him kicking and screaming to AT&T yesterday to purchase a new Iphone 6. We had great service and the technician transferred all info f… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I purchased a download from hidemyass.com (think that is the
I purchased a download from hidemyass.com (think that is the name) How can I tell if it works? How can I tell if my MAC has been hacked? I have a MAC Book Pro & we use wifi. Could my friend get access… read more
Mac Tech
Mac Tech
Apple Specialist
Bachelor's Degree
888 satisfied customers
i have reset my husbands password and apple id and now my son
I have reset my husbands password XXXXX apple id on itunes and my sons iphone will not work. i have already went to reset password XXXXX nothing is working. My late husbands itunes acctount seems to b… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I visited an internet cafe today with my apple macbook pro
I visited an internet cafe today with my apple macbook pro on leopard. While I was browsing yahoo etc. a "shared computer" came up under my shared folder. It said: mynamecomputer "connected as guest" … read more
Travis
Travis
Director of Design
Bachelor\u0027s Degree
757 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x