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I am being asked to update my ipad and every password that I…

Customer Question
I am being asked...

I am being asked to update my ipad and every password ***** I have every used for apple I have tried and the message is always incorrect password.

Technician's Assistant: When did you last change your password ***** Apple ID?

It must be about a year ago. Not really sure

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Submitted: 7 months ago.Category: Mac
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Answered in 8 hours by:
12/8/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 7 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,262
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When were you last able to sign into your Apple ID?

Please let me know

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