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I downloaded the upgrade to iTunes and now my Apple Music on…

Customer Question
I downloaded the upgrade...

I downloaded the upgrade to iTunes and now my Apple Music on the cloud refuses to play. Smatter?

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

OS High Sierra 10.13.2

Technician's Assistant: When did you last update your iTunes?

This morning.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Not really. I'd just like to hear my tunes in the cloud.

Submitted: 7 months ago.Category: Mac
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Customer reply replied 7 months ago
Hey Karthik! You still in the bathroom?
Answered in 3 hours by:
12/8/2017
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me whether you are able to login to the iCloud account?

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Customer reply replied 7 months ago
Whilst waiting for you I chatted with the Apple people and solved the problem. And yes, it was a problem with logging into the iCloud account. Thanx for your help but I was too impatient to wait for it.
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago

I'm very sorry it took so long for an Expert to get back to you, I've only just come online and saw your question now. Do you still need assistance with your issue?

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Customer reply replied 7 months ago
No thanks. I'm in good shape now.
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago

If you have any follow-up questions, don’t hesitate to ask. See you again soon!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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