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Forgot password. Months ago. Also problem with security

Customer Question
Forgot password Technician's Assistant:...

Forgot password

Technician's Assistant: When did you last change your password ***** Apple ID?

Months ago.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Also problem with security questions

Submitted: 7 months ago.Category: Mac
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Answered in 1 minute by:
12/7/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 7 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,193
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Are you referring to the password ***** your Apple ID?

Please let me know

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Mac Support Specialist: Richard, Apple Software Engineer replied 7 months ago

Thank you

Can you use this link please to reset your password

https://iforgot.apple.com/password/verify/appleid

Once done, use the new password ***** sign into your account with

Let me know how you go please

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