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Brand new iPhone 6s+ purchased yesterday will not allow me…

Customer Question
Brand new iPhone 6s+...

Brand new iPhone 6s+ purchased yesterday will not allow me to get into my account. Even changed the password. Can’t open iCloud therefore can’t load pictures, apps, can’t use iMessage, etc. I get to the screen that asks me to confirm my Apple ID password ***** it freezes momentarily then I get a screen advising verification failed there was an error connecting to Apple ID server

Technician's Assistant: When did you last change your password ***** Apple ID?

After I brought it home from the store yesterday and I got this same thing I just described to you so I changed my password ***** see if that would help I

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

What is that?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

That is it to the best of my memory

Submitted: 7 months ago.Category: Mac
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Answered in 10 minutes by:
12/7/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 7 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,275
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Is this a new Apple ID account or an existing one you are trying to sign into?

Please let me know

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Customer reply replied 7 months ago
Existing account. I get to a screen asking me to confirm my iPhone passcode? I’m assuming that’s the number I use to unlock the phone. I then get a screen asking me to sign in....
Mac Support Specialist: Richard, Apple Software Engineer replied 7 months ago

ok, yes the passcode is the screen unlock.

Can you sign into your Apple ID at www.icloud.com ?

Please let me know

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Customer reply replied 7 months ago
Is that a $52 cost to have you fix a brand new phone. Less than 24 hours in my possession
Mac Support Specialist: Richard, Apple Software Engineer replied 7 months ago

I do not see anything about costs, but this is not a free service sorry.

If you contact customer service, they can explain to you the costs if you missed this explanation when creating your question.

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Customer reply replied 7 months ago
I’m not receiving your response on my iPad. It won’t open on the iphone
Mac Support Specialist: Richard, Apple Software Engineer replied 7 months ago

ok, I will repeat

I do not see anything about costs, but this is not a free service sorry.

If you contact customer service, they can explain to you the costs if you missed this explanation when creating your question.

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