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I have an Ipad air 2 and I just got a new cell company and I…

Customer Question
Hi Pearl, my name...

Hi Pearl, my name is***** and I have an Ipad air 2 and I just got a new cell company and I tried to have my Ipad connected and I don't remember my password ***** by instant I let my son used and I think that he did some thing whit it

Technician's Assistant: When did you last change your password ***** Apple ID?

Last week because I got a new Iphone

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes but I probably did something wrong I'll be better for me if can I get information in spanish

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thanks

Submitted: 7 months ago.Category: Mac
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Answered in 5 hours by:
12/7/2017
Mac Support Specialist: Pete, Computer Engineer replied 7 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,370
Experience: Over 16 years of computer experience, CISCO certified
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Customer reply replied 7 months ago
it can be that in Spanish please?
Mac Support Specialist: Pete, Computer Engineer replied 7 months ago

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Mac Support Specialist: Pete, Computer Engineer replied 7 months ago

¿Qué contraseña has olvidado?

¿Qué mensaje de error recibes cuando intentas iniciar sesión?

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Customer reply replied 7 months ago
cuando coloco apple id y password ***** dice que esta incoorrecto
Customer reply replied 7 months ago
esto es al inicio la cual tengo Activation Lock
Customer reply replied 7 months ago
en mi iPhone coloco el mismo apple id y el mismo password ***** no tengo ningun problema
Mac Support Specialist: Pete, Computer Engineer replied 7 months ago

Ok, entonces debes restablecer la cuenta en:

https://iforgot.apple.com/password/verify/appleid

--------------------------------------

Por favor tome un momento para calificar mi servicio hoy.

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