Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I can't spend what's on my card it sent me here. I phone 5…

Customer Question
Hello I can't spend...

Hello I can't spend what's on my card it sent me here

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

I phone 5 iOS I think

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

I just got it last night

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No I think that's it

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 12 minutes by:
12/7/2017
Mac Support Specialist: Josh, Mac Support replied 7 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,956
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I got a new phone and can not remember my apple password. I
I got a new phone and can not remember my apple password … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I need a new battery for my iPhone 6. Where can I go to
I need a new battery for my iPhone 6. Where can I go to purchase one? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I picked up my new Iphone 8 from ATT&T. Started setting it
I picked up my new Iphone 8 from ATT&T. Started setting it up last night and using back up from Icloud. The circle is still circling. What now? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have an Apple I pad and last night I got a message,
Hello, I have an Apple I pad and last night I got a message, query624.gq and to call Apple Care at(###) ###-#### I did that and he wanted the serial number of my I pad which I gave him and then he wan… read more
Harry
Harry
2,046 satisfied customers
I need to reset my Apple password. Supposedly an email was
I need to reset my Apple password. Supposedly an email was sent to this … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I updated my Apple iPad Pro last night to IOS 11.2.5. Today
I updated my Apple iPad Pro last night to IOS 11.2.5. Today I cannot open docs in Pages. I haven' checked all of my apps, but this is an important one and I need to open the docs in Pages. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
MAJOR ISSUE. I play Jackpot Magic on my iPad. They are
MAJOR ISSUE. I play Jackpot Magic on my iPad. They are having a sale today. I go to purchase and it says processing. I finally get buy but no coins. Last month I bought a few. My credit card company s… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
It say my apple aid diablabled. I phone 7. I also have n
I also have n iPad nd my 8 year old has it at her moms … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
Don't have any Apple Iphone but was just trying to buy a
Don't have any Apple Iphone but was just trying to buy a couple of songs from the Itunes store. I reloaded in a new credit card number, but it said could not complete the purchase. Email address is***… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
From Milwaukee - I want to get some help transferring info.
Good morning from Milwaukee - I want to get some help transferring info … read more
Josh
Josh
Mac Support
21,956 satisfied customers
I updated my I phone and now I cannot get into it. I
I updated my I phone and now I cannot get into it. I followed all of the directions. It says it sent too many codes by phone call, but I never got a call. I cannot get texts because it won't let me le… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have an I Phone that I bought new and have had 3 to 4 yrs.
I have an I Phone that I bought new and have had 3 to 4 yrs. starting last night not charging properly, when plugged inn, getting beeping sound. What can I do? Thanks, ***** *****,(###) ###-####is my … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I can't remember my password. I'm thinking my apple ID is,
I can't remember my password. I'm thinking my apple ID is***@******.***, but not positive. My number is(###) ###-#### … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Just did update last night now can't unlock phone forgot
just did update last night now can't unlock phone forgot pass code … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I just messaged with another tech who sent me to the just
I just messaged with another tech who sent me to the just answer site to get assistance from a specialist after paying 5 dollars. My problem is that my cell phone updated last night and now requires a… read more
Danny Coloma
Danny Coloma
Apple Certified Macintosh Technician, ACSP, APP
20 satisfied customers
I just upgraded my phone to the latest upgrade and I got a
I just upgraded my phone to the latest upgrade and I got a mesage saying support.apple.com/phone/restore. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
My iPhone 5 wont come on I plugged it into charge last night
my iPhone 5 wont come on I plugged it into charge last night while charging the screen went black w/ the white apple on it and has remained on that screen since about 10pm last night wont turn off either … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Hi, I have new iPad- first one Ive owned so still getting
Hi, I have new iPad- first one I've owned so still getting used to it. I notice I can't send text messages on it, even tho person I want to send to is in my contact list. iPad says person is not regis… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x