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Unable to connect to server. Sorry i am a first time user…

Customer Question
Unable to connect to...

Unable to connect to server

Technician's Assistant: What version of iTunes are you using to sync your Apple device?

Sorry i am a first time user doing backup my phone tells me that no back up has been done for42 weeks i am a pure novice not sure does 12.7.2 make sense

Technician's Assistant: When did you last reboot?

Never

Submitted: 8 months ago.Category: Mac
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Answered in 1 minute by:
12/7/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

On which device are you trying to access itunes on?

Please let me know

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Customer reply replied 8 months ago
computer
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago

Thank you

And what exactly are you doing in iTunes when you get this error?

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