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Just upgraded to iphone 8 and need to backup info from

Customer Question
Just upgraded to iphone...

Just upgraded to iphone 8 and need to backup info from iphone 5 do not know my apple id password ***** can not get in help plz.

Technician's Assistant: When did you last change your password ***** Apple ID?

I did not change just have not used it on my other phone

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Do not know how not v ery knowledgeable

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

????

Submitted: 8 months ago.Category: Mac
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Answered in 4 hours by:
12/7/2017
Mac Support Specialist: Pete, Computer Engineer replied 8 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,643
Experience: Over 16 years of computer experience, CISCO certified
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Pete, Computer Engineer replied 8 months ago

If you have forgotten your Apple ID password ***** can go to the following page and click "Forgot Apple ID or password" to reset it:

https://appleid.apple.com/#!&page=signin

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