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Last night did most recent apple upgrade and all of my

Customer Question
Last night did most...

Last night did most recent apple upgrade and all of my desktop icons disappeared. How get back?

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

High sierra, 10.13.1, macbook air

Technician's Assistant: How long has this been going on with your MacBook Air? What have you tried so far?

Just happened last night when I did the high sierra upgrade, have no idea how to recover icons

Submitted: 7 months ago.Category: Mac
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Answered in 1 minute by:
12/6/2017
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 7 months ago
Kamil Anwar
Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 6,975
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 7 months ago

In Menu > Go (press option) > Library > Preferences

Find and remove "com.apple.dock.extra.plist" and "com.apple.dock.plist" then restart.

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Customer reply replied 7 months ago
don't understand, where is library?
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 7 months ago

Open Finder -> Hold Option Key and then Click GO, then choose Library and then choose Preferences

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Customer reply replied 7 months ago
no, can't afford another $39
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 7 months ago

I can reduce remote to $15 - if you do not want it no worries we can continue here.

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Customer reply replied 7 months ago
just continue
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 7 months ago

Please follow steps above and let me know the results.

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Customer reply replied 7 months ago
couldn't find com.apple.dock.extra.plist, found the other one trashed it and now will restart, is that ok?
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 7 months ago

Yes, restart please.

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Customer reply replied 7 months ago
Computer now frozen, bottom strip with links changed. How do I undo?
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 7 months ago

You can restore from time machine. Do you have it?

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Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 7 months ago

OR replace the deleted file from Trash.

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Customer reply replied 7 months ago
Time machine and my google link are gone from the bottom strip.
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 7 months ago

I think the issue is more complicated then the common issue which users are experiencing after the upgrade.

I will have to opt out and open the question to other experts who may be able to assist via chat. In my opinion, a remote is needed.

You can copy the file from trash to the same location from where it was deleted, and overwrite the newly created file (or delete the new file) and then copy the file from trash to the same folder.

I will now open the question to other experts, once an expert responds you will be notified via e-mail.

When an expert responds, depends on the expert's availability and understanding of the issue.

If you have any questions in the mean while, please call customer service on 1(###) ###-####/p>

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Customer reply replied 7 months ago
Can you remotely access for $15
Customer reply replied 7 months ago
Can you help me remotely?
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

I can help you! Let me know when you are ready to connect and I will send you a link.

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Customer reply replied 7 months ago
How do I undo what happened, can you remotely access?
Customer reply replied 7 months ago
Got tech support from Apple
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