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I'v forgot my password for my iTunes account & I can"t

Customer Question
Hi - I'v forgot...

Hi - I'v forgot my password ***** my iTunes account & I can"t access the email that is attached to the account. Is there a way to recover my iTunes?

Technician's Assistant: When did you last change your password ***** Apple ID?

Years

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes, but it want to use old email

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No, thanks

Submitted: 6 months ago.Category: Mac
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Answered in 6 minutes by:
12/6/2017
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 6 months ago
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 495
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 6 months ago

May I have your iTunes email ID So that i can check for the password ***** options from my side?

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Customer reply replied 6 months ago

***********

Customer reply replied 6 months ago
can you just tell me my options
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 6 months ago

Thank you for the information just give me sometime i will check this and will get back to you shortly.

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Customer reply replied 6 months ago
i can not access that email account
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 6 months ago

Okay, so you don't have access to this ************** email account .Do you know your security questions?

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 6 months ago

I could see that you have an option to reset your password ***** giving answers to the security questions?

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Customer reply replied 6 months ago
i don't know was worried it would lock me out. in signed in right now, but can't access account to change email
Customer reply replied 6 months ago
i shounld know the question
Customer reply replied 6 months ago
how do i get my money back
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 6 months ago

I am trying from my side it is asking your birthday to verify that it is your account could you please help me with your birthday date?

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Customer reply replied 6 months ago

*************

Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 6 months ago

Now it is asking your old horses name and there ages?

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Customer reply replied 6 months ago
nava 32
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 6 months ago

Do you remember your Old horses name and age?please let me know?

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Customer reply replied 6 months ago
nava jet jr 32
Customer reply replied 6 months ago
does it want horse(s) or horse
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 6 months ago

okay now i got the page to reset the password ***** you please tell me which password ***** you want to keep it should contain one upper case and lower and one number?

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Customer reply replied 6 months ago

sometimes i put ******************

Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 6 months ago

Okay, so you want to keep your password ***** but it should contain one number also.

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Customer reply replied 6 months ago

**********

Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 6 months ago

Thank you

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Customer reply replied 6 months ago
thanks
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 6 months ago

I have reset the password ***** you intune ********************

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 6 months ago

Please try and let me know if it works for you.

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 6 months ago

If you have any follow-up questions, don’t hesitate to ask. If finished, please take a moment to give me a 5-star rating. See you again soon!

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