Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mu ipad which I have had for years all of a sudden is in…

Customer Question
Mu ipad which I...

Mu ipad which I have had for years all of a sudden is in activation oock and asking for Aplle ID and password. I have no clue what can be done?

Technician's Assistant: When did you last change your password ***** Apple ID?

When I first got it.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No was not aware of it.

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 2 hours by:
12/7/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I was using my iPad last night in bed and all of a sudden it
I was using my iPad last night in bed and all of a sudden it locked me out and was telling me that someone asked it to find my phone then asked me to sign back into my iPad as there was an activation … read more
N Nguyen
N Nguyen
Master of Business
I HAVE AN APPLE IPAD WHICH IS NOT LETTING ME TURN IT ON TO i
I HAVE AN APPLE IPAD WHICH IS NOT LETTING ME TURN IT ON TO i CAN'T GET INTO MY IPAD. I USED IT JUST TODAY FOR PHOTOS. i WAS GOING ON TO NETFLIX BUT IT IS TELLING ME TO ACTIVATE IT. iT ALSO IS TELLING … read more
Jon
Jon
Bachelors Degree
710 satisfied customers
My ipad is locked for notification, asking for my password I
My ipad is locked for notification, asking for my password ***** used to set it up. I don't remember it as I've had the pad for years and have reset the password ***** times since, most recently withi… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My Apple iPad will not unlock. I have had it for many years.
My Apple iPad will not unlock. I have had it for many years. I do not remember the Apple ID and password ***** used when I got it. Never had this problem before. How can I unlock it? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I bought this iPad on Craigslist about 4 years ago and
I bought this iPad on Craigslist about 4 years ago and there's no way I can get in touch with the original owner and he said that he wiped all the i d and all the devices that it was clean and I didn'… read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
I was on my iPad and then it went black and then took me to
I was on my iPad and then it went black and then took me to a screen that says activation lock, asking for my email address and iCloud password. I don't remember my password, I got this iPad many year… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
After having my Ipad for over 5 years, all of a sudden it
After having my Ipad for over 5 years, all of a sudden it shut down and I cannot activate it. I tried what I thought was my user name and password, but they do not work. Help. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My iPad just locked me out for no reason. It says Activation
My iPad just locked me out for no reason. It says Activation Lock. I cannot do anything to it. It says my account is locked. Because I entered the wrong password ***** many times. Can you help me rese… read more
Mike Taylor
Mike Taylor
44 satisfied customers
I have had my Apple ipad 2 for many years. The other day the
I have had my Apple ipad 2 for many years. The other day the activation lock decides to activate. No doubt related to some update. Anyway I have my ID but I for the life of me cannot remember the pass… read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
I have an Ipad that needs an activation reset. The problem -
I have an Ipad that needs an activation reset. The problem - I don't know my apple ID or password. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
For some reason I got Activation Lock on my ipad 2. Couldnt
For some reason I got Activation Lock on my ipad 2 … read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
My ipad just requested activation and i don't remember my
Hi, my ipad just requested activation and i don't remember my apple password. never happened before. i had my iphone in the same room as my ipad when it happened, and made a call on it. … read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
Traded in old iPad last week for a new iPad. New iPad has
traded in old iPad last week for a new iPad. New iPad has activation lock … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I forgot my Aplle ID and password that were used to set up
I forgot my Aplle ID and password ***** were used to set up my iPad … read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,939 satisfied customers
My ipad locked me out while on vacation, not sure I have an
well tried the iforgot, tried support tried to reset … read more
Cris
Cris
60 satisfied customers
We have had the ipad 3 or 4 years as a gift from children.
We have had the ipad 3 or 4 years as a gift from children. today, activation lock has come up and cannot get past it, Requires apple id and password ***** we cannot find anywhere. … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I bought my ipad about two years ago and used it maybe
i bought my ipad about two years ago and used it maybe for six months. When I wanted to start it again I messed up passwords untill I was locked out. I took the ipad to a local apple dealer who did hi… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Please help Ive just bought a ipad2 and when setting up ive
Please help I've just bought a ipad2 and when setting up i've entered my verification email incorrectly so now i cant access anything until i've verified my account but can't verify because it keeps s… read more
Frederick S.
Frederick S.
Quality Assurance Engineer, Entrepreneur
High School or GED
8,671 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x