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Not an apple a android Samsung. need help getting it going.

Customer Question
Not an apple a...

Not an apple a android Samsung. need help getting it going

Technician's Assistant: What kind of Apple device do you have? What version of Android are you running?

Samsung galaxy j7 16gb

Technician's Assistant: How long has this been going on with your Galaxy? What have you tried so far?

Just want to get it usable, just got it. and I am 76 yrs of age and need help getting it running for us

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not now

Submitted: 7 months ago.Category: Mac
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Answered in 3 minutes by:
12/6/2017
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 7 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 1,937
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your samsung. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

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Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 7 months ago

Is the phone brand new out of the box and you are just turning it on?

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Customer reply replied 7 months ago
but I did fully charge it
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 7 months ago

Do you already have an email you want it set up with or do you need to make one?

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Customer reply replied 7 months ago
can I get consumer cellaular to help cheaper ?
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 7 months ago

If you would like, you can compare prices and then get back to me with a reply if you want to continue.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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