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Forgot my passwod. I did not change it I forgot it I'm 77…

Customer Question
Forgot my passwod Technician's...

Forgot my passwod

Technician's Assistant: When did you last change your password ***** Apple ID?

I did not change it I forgot it I'm 77 years old and forgot it

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Can you phone me and help

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don't know I just need help

Submitted: 8 months ago.Category: Mac
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Answered in 7 minutes by:
12/6/2017
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 8 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2,001
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your password. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

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Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 8 months ago

What password ***** you forget? To your computer? An email? A program etc?

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

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