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Video displays are all "pickelated" don't display. For

Customer Question
Video displays are all...

Video displays are all "pickelated" don't display

Technician's Assistant: What exactly is having screen issues?

For example, videos on facebook do not play but are all "broken up"

Technician's Assistant: When did you last update Facebook?

That I don't know - but the problem is not just on facebook, it occurs when ever a video is displayed

Technician's Assistant: What have you tried so far with your Facebook?

Nothing

Submitted: 4 months ago.Category: Mac
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Answered in 5 minutes by:
12/6/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 4 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 4 months ago
for about 3 weeks
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 4 months ago

Hi

Can you tell me were this is happening?

Is it ON Facebook?

Thanks

Kris

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Customer reply replied 4 months ago
it is on Facebook AND any where a video file is displayed, like on AOL - or anywhere
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 4 months ago

What web-browser is this you're using?

Thanks

Kris

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Customer reply replied 4 months ago
google chrome
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 4 months ago

Would it be OK to connect and have a look?

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Customer reply replied 4 months ago
No
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 4 months ago

Would you like to continue without the remote assistance?

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