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I have forgotten my Apple account password. The email

Customer Question
I have forgotten my...

I have forgotten my Apple account password. The email security question is my birthday. It must have been incorrectly entered and I am locked out.

Technician's Assistant: When did you last change your password ***** Apple ID?

Don't remember

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes, it sent an email security question that was 'What's your birthday

Submitted: 6 months ago.Category: Mac
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Answered in 7 minutes by:
12/6/2017
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 1,806
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your password. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

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Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago

What is the make and model of the device you are using to reset the password?

Does it or your account say disabled?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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