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Trying to burn DVD, get error code 0x80020022?? DVD included…

Customer Question
Trying to burn DVD...

Trying to burn DVD, get error code 0x80020022??

Technician's Assistant: Who makes your media player? How old is it?

DVD included with MacBook Pro, running OS X 10.11.6

Technician's Assistant: What have you tried so far with your media player?

Slowest burn rate 2.4

Submitted: 7 months ago.Category: Mac
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Answered in 6 minutes by:
12/6/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
I just tried to burn the DVD today.
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Are you using Windows or mac?

Thanks

Kris

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Customer reply replied 7 months ago
Rather than connecting remotely, can you work with me on this issue?
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Yes - the remote is optional. If you do take it, it is extra to your current charges (question cost and deposit)

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Customer reply replied 7 months ago
What do you suggest I do to resolve this error?
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

You can a new disc and lower the BURN SPEED to 8x from 24xyz.

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Customer reply replied 7 months ago
The options I have for burn rate is 2.4X, 4X + 6X. I have tried all and received the error on all speeds.
Customer reply replied 7 months ago
Hello?
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Hey

What software are you using?

Thanks
Kris

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