Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Dram trying to set up I follow all the instruction but am…

Customer Question
Dram trying to set...

Dram trying to set up I follow all the instruction but am stuck to continue

Technician's Assistant: What exactly is frozen or not starting up for you?

I have forgot my password ***** am trying to find another

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

My model is apple

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I can't sign in and when I find a new password ***** doesn't go any further I have a chase account does that help

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 11 minutes by:
12/6/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,494
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I forgot my password for me IPad. Can't remember. More than
I forgot my password ***** me IPad JA: When did you last change your password ***** Apple ID? Customer: Can't remember. More than 2year. JA: Did you try resetting through Apple's online account reset … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I am having trouble resetting my Apple password. I never
I am having trouble resetting my Apple password. I never received a code to continue with my resetting. For some reason, my password ***** … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I tried resettingmynpassword and I still cannot unlock my
I tried resettingmynpassword ***** I still cannot unlock my ipad … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I forgot the password for my apple account. Months ago.
I forgot the password ***** my apple account JA: When did you last change your password ***** Apple ID? Customer: months ago JA: Did you try resetting through Apple's online account reset tool? Custom… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My iTunes has been 'updating' for several hours and I can't
My iTunes has been 'updating' for several hours and I can't get in to it. … read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
Forgot apple ID and iphone password on my phone. I locked up
forgot apple ID and iphone password ***** my phone … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Lost my password on iCloud. Lost my password on iCloud.
Lost my password ***** iCloud JA: What exactly are you having trouble accessing? Customer: Lost my password ***** iCloud JA: What's the brand and model of your computer? And the Operating System (OS)?… read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
I am helping an elderly friend who has an iPad that was set
I am helping an elderly friend who has an iPad that was set up by his wife, who is now diseased. He would like to activate the device, but does not know under which Apple ID it was set up. His Apple I… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I can't log in into my apple iTunes act. It was alway ready
It was alway ready in my iPhone until I try 2weeks ago in my ipad … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
New Apple tab, entered a few info trying to set up and now
New Apple tab , entered a few info trying to set up and now the password ***** I wrote down not let me in … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
255 satisfied customers
I forgot the icloud password and I can't reset it. Perhaps 2
I forgot the icloud password ***** I can't reset it … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
We did an update on the iphone 6 and we have issues. Forgot
we did an update on the iphone 6 and we have issues. Forgot the apple password ***** the email address has changed so now it has locked us out … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
255 satisfied customers
I forgot my password. New iPad so i haven't really changed
i forgot my password JA: When did you last change your password ***** Apple ID? Customer: new iPad so i haven't really changed it JA: Did you try resetting through Apple's online account reset tool? C… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I forgot apple id. Mac air. About 4 years ago. Just need to
i forgot apple id JA: What's the model and Operating System (OS) of your Apple? Customer: mac air JA: When did you purchase your Apple? What troubleshooting have you tried? Customer: about 4 years ago… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I had iPod redone over now can't remember my password to
I had iPod redone over now can't remember my password ***** retrieve my games etc.. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My grandson set up my tablet with his icloud ID and a
My grandson set up my tablet with his icloud ID and a password ***** three years ago,it worked fine until about a week ago when he hit find my phone now my tablet doesn't work it needs an ID and Passw… read more
Jon
Jon
Bachelors Degree
711 satisfied customers
I cannot remember iPad name or password. I think when it was
I cannot remember iPad name or password. JA: When did you last reset your username and password? Customer: I think when it was new. JA: Have you installed any updates recently? Customer: no JA: What t… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,343 satisfied customers
I forgot my password. How do I get into my ipad. Yesterday,
yesterday, believe it or not. Thought I knew what it was but I was in a hurry when I created it and forgot to write it down … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,343 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x