Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

No windows trying to get my previous version. had a hard…

Customer Question
No windows trying to...

No windows trying to get my previous version. had a hard drive problem and just got that fixed but trying to get this running for my daughter the way it was previously

Technician's Assistant: Does the hard drive icon appear on your desktop?

Yes I believe so

Technician's Assistant: Have you tried accessing the drive on a different computer?

No windows trying to get my previous version. had a hard drive problem and just got that fixed but trying to get this running for my daughter the way it was previouslyPearl Wilson, Mac Technician's Assistant
Does the hard drive icon appear on your desktop?
You
yes I believe soPearl Wilson, Mac Technician's Assistant
Have you tried accessing the drive on a different computer?no windows trying to get my previous version. had a hard drive problem and just got that fixed but trying to get this running for my daughter the way it was previouslyPearl Wilson, Mac Technician's Assistant
Does the hard drive icon appear on your desktop?
You
yes I believe soPearl Wilson, Mac Technician's Assistant
Have you tried accessing the drive on a different computer?yes my computer I was using all day

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No my daughter has a bunch of disabilities and this is her life. need to get it back to aol the way it was prior to having a hard drive issue

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 12 minutes by:
12/6/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,492
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I was using a version of Microsoft Windows and Office on my
I was using a version of Microsoft Windows and Office on my Mac with Bootcamp partitioning. Recently I had to fix a problem by reinstalling the Mac operating system (wiping out the hard drive) and I l… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I had a problem with a macbook pro, it frizzed an then at
hi, i had a problem with a macbook pro, it frizzed an then at restart a folder icon with a question mark appear, i restarted again and it worked, but then it frizzed again and now a prohibited icon ap… read more
Julien Pabion
Julien Pabion
Apple Certified Support Professional mac
BTS Informatique de Gestion
27 satisfied customers
My iMac keeps locking up while I'm online. They only way to
My iMac keeps locking up while I'm online. They only way to get it to work is turning it off and back on. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
, my apple id is locked reason and unfortunately I
my apple id is locked for security reason and unfortunately I forgot the security questions, how do I get it unlocked? Please help. … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
As I was watching netflix I was "strongly advised' to instal
As I was watching netflix I was "strongly advised' to install silverlight. After a lot of trouble uninstalling and installing I was told that it is incompatible with safari. How do I get it off my com… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
My computer is so slow, it sometimes takes 3-5 minutes to open
My computer is so slow, it sometimes takes 3-5 minutes to open i-photo....someone said I need to get an external drive for my photos to clear up some space?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Hello, my imac wont turn on. When I turn it on, the apple logo
Hello, my imac wont turn on. When I turn it on, the apple logo appears with the spinning gray loading circle underneath. Then underneath that, a gray loading bar appears. Once it gets about half way, … read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
I have a macbook pro that is 3 years old- never had any trouble.
I have a macbook pro that is 3 years old- never had any trouble. ran it last night everything was ok ---tonight I tried to click on my desk top files and they wouldn't open. The icon blinked but was f… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
When my wired mouse wore out, I purchased a wireless mouse
When my wired mouse wore out, I purchased a wireless mouse on the advise of the Apple technician in Best Buy. I attempted to use the mouse, but it would not scroll up or down. I returned it to the sto… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Yesterday I uploaded pictures from my digital camera onto IPhoto.
Yesterday I uploaded pictures from my digital camera onto IPhoto. I want to burn them to a disc. In the past, I could find the folder in the hard-drive and move them to a burn folder. This time, altho… read more
robgranholm
robgranholm
IT Administrator and Support
Bachelor\u0027s Degree
687 satisfied customers
After restarting my Mac, the MyBook external hard drive icon
After restarting my Mac, the "MyBook" external hard drive icon is not showing up. "Time machine" keeps telling me it's not connected. I've tried disconnecting and restarting the hard drive and the com… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I somehow deleted a bunch of text in text edit ( I work on
I somehow deleted a bunch of text in text edit ( I work on an osX.) is there any way to revert to an earlier saved version of the same document???… read more
John P
John P
Bachelor\u0027s Degree
29 satisfied customers
moved to a mini Mac last Oct. Had a big disk extreme+connected
moved to a mini Mac last Oct. Had a big disk extreme+connected a my previous Mac. After I switched, I have not been able to get Time Machine and big disk to connect. Can you help?… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
My hard disk icon has disappeared from the desktop. The Preferences
My hard disk icon has disappeared from the desktop. The Preferences menu has hard disks checked to appear but it still doesn't. Help?… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,629 satisfied customers
At start up I receive a Unresolved Kernel Trap(CPU 0) the
At start up I receive a "Unresolved Kernel Trap(CPU 0)" the machine goes through "backtrace" and then arrives at "Panic; We are hanging here..." Is it a paper weight now or is there hope.… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,629 satisfied customers
We have an emac running 10 something. Somehow my daughter did
We have an emac running 10 something. Somehow my daughter did something and now there is no type anywhere. The login window is just an empty box. You can log in (without seeing your typing). The whole… read more
Rob
Rob
Mac Computer Tutor
High School or GED
218 satisfied customers
My daughter received a free software in her kids meal from
My daughter received a free software in her kids meal from Chic-Fil-A tonight, the software is called Kid Pix 4 Deluxe by Broderbund. Inside the CD said it was Windows and Mac compatible. I tried to i… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,629 satisfied customers
I just bought my first Mac (I have the mac lite). Been a PC
I just bought my first Mac (I have the mac lite). Been a PC user forever! I have pictures on an external PC hard drive. Is there a way to get those picture from that hard drive onto my mac? I plugged … read more
Daniel
Daniel
District Technology Specialist
Bachelor's Degree
74 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x