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I have am having trouble with my daughters ipad. We are

Customer Question
Hi Pearl. I have...

Hi Pearl. I have am having trouble with my daughters ipad. We are unable to update on her ipad however we have successfully updatted my sons ipad?

Technician's Assistant: What Operating System (OS) are you running on your iPad?

Not sure what that means/

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

A few months... visited an apple store. not sure what to do. should i create another aplle id?

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

We cant update anything

Submitted: 7 months ago.Category: Mac
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Answered in 26 minutes by:
12/6/2017
Mac Support Specialist: Josh, Mac Support replied 7 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,964
Experience: 5 years as Network Admin, 10+ years of IT support
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