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I have to change my e-mail address plus I can't remember my…

Customer Question
My name Is***** and...

My name Is***** and I have to change my e-mail address plus I can't remember my password. It was Irishlassie72 and then I think I changed it.

Technician's Assistant: When did you last change your password ***** Apple ID?

Within the last 6 months, I think. I hardly ever use it.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Well the problem is I need to change my e-mail first. When I try to put in the new e-mail, they don't recognize it.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Just how to change my e-mail and to get my password. I need to download the Zelle ap

Submitted: 8 months ago.Category: Mac
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Answered in 17 minutes by:
12/5/2017
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 8 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2,004
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your email. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

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Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 8 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What email are you trying to get back? gmail/outlook/yahoo etc?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

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