Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have had a digital subscription which I read on my iPad.

Customer Question
Hi, I have had...

Hi, I have had a digital subscription which I read on my iPad.

Technician's Assistant: What Operating System (OS) are you running on your iPad?

The latest OS. Here is my issue. I cannot get to Newsweek any more. I use your app to download new issues. But you don’t recognize me, not even my email address.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Just want to make sure that my subscription is uptodate. I think I pay automatically from my credit card.

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 33 minutes by:
12/5/2017
Mac Support Specialist: Josh, Mac Support replied 8 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 22,227
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I'm locked out of my iPad and don't know the password it's
I'm locked out of my iPad and don't know the password *****'s asking me, it's not the usual number code .... … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Is there still a GPA a Garman GPS app for the iPhone my
Is there still a GPA a Garman GPS app for the iPhone my iPhone was wiped clean and now I cannot find my Garman GPS app and I cannot find a new app to replace it … read more
Mike Taylor
Mike Taylor
44 satisfied customers
Can't use my 4 digit password. Nab internet banking. It is
I rang NAB banking & they issued me with 4 digit pass word but they tell me I need a 6 digit or more number. … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Why won't it accept my credit card. This is a replacement
Why won't it accept my credit card. This is a replacement card that I have used … read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
Actually nothing but I had earlier called and asked them to
Actually nothing but I had earlier called and asked them to remove my credit card information because I don't want automatic renewal but it won't let me tak3 it out of there … read more
Sheri
Sheri
Bachelor\u0027s Degree
670 satisfied customers
I am trying to cancel my Netflix account through iTunes and
Hi, I am trying to cancel my Netflix account through iTunes and reactivate it through just Netflix, with iTunes not involved. Seems I am getting double billed through iTunes … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
I had some exercise workouts downloaded on my iPad. They
I had some exercise workouts downloaded on my iPad. They have vanished. How do I get them back? … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I can't do any updates a message pops up saying verification
Hi I can't do any updates a message pops up saying verification required. Tap continue and sign into view billing info … read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
I can use my credit card I have on file I don't remember the
I can use my credit card I have on file I don't remember the code … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
I joined Webinar yesterday but I can't sign in today. It
I joined Webinar yesterday but I can't sign in today. It says I don't have an authorized plan. … read more
Justin Johnson
Justin Johnson
Owner
2,399 satisfied customers
I can remember my Apple password and I don't see anywhere
I can remember my Apple password ***** I don't see anywhere that's says change password … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
41 satisfied customers
I just purchased an Ipad pro 10.5 inches and when I go to
I just purchased an Ipad pro 10.5 inches and when I go to purchase any apps it does not allow me how can I purchase without Apple Pay? … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Am having trouble with purchasing items for games on my
Am having trouble with purchasing items for games on my iPad … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Trying to pay for a subscription to tinder (don't judge )
Trying to pay for a subscription to tinder (don't judge ) and I continually get an error message that it cant be completed without apple help … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a subscription for the electronic version o fVanity
I have a subscription for the electronic version o fVanity Fair magazine which is good through May 30, 2018 but I am unable to download the issues on my iPad. The last issue I was able to download was… read more
Justin Johnson
Justin Johnson
Owner
2,399 satisfied customers
IPad mini (and IPad standard) do not recognize credit card
IPad mini (and IPad standard) do not recognize credit card reader from either INTUIT or EMS. All settings have been checked and re-checked. Card readers are recognized by an Apple mobile phone as well… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Hi I think some of the problems may be to do with Apple having
Hi I think some of the problems may be to do with Apple having me down as USA instead of Cyprus I have just tried to add a new pay as you go card which I have brought for Apple alone and it will not r… read more
MrComputer2010
MrComputer2010
Bachelor's Degree
249 satisfied customers
i have a new ipad - i cannot get into itunes store to order
i have a new ipad - i cannot get into itunes store to order apps or books as the security code for my visa information which it asks for keeps getting rejected - how do i reset this… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x