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IPad 2 forgot the password. Connected it to computer and…

Customer Question
iPad 2 forgot the...

iPad 2 forgot the password. Connected it to computer and iTunes can’t access it because I can’t open it to allow access. Tried hard reset, still not happening.

Technician's Assistant: When did you last change your password ***** Apple ID?

Long time ago. I haven’t used this iPad in a year

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Don’t know how

Submitted: 4 months ago.Category: Mac
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Answered in 5 minutes by:
12/5/2017
Mac Support Specialist: Ashik, Mac Technician replied 4 months ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,010
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Did you forget the passcode to unlock the screen ?

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Mike, Mac Medic
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