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My Samsung j3 will not pull up a keyboard when I try to

Customer Question
My Samsung j3 will...

My Samsung j3 will not pull up a keyboard when I try to unlock phone. I have tried the soft reset but did not help. Any suggestions?

Technician's Assistant: When did you last change your password ***** Apple ID?

Have never changed password!

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Submitted: 8 months ago.Category: Mac
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Answered in 8 minutes by:
12/5/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
Last night
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Hi,
I see you have requested remote assistance but this failed to go through.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team or renter the details or contact the CC/Bank to remove the block
Regards
Kris

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Customer reply replied 8 months ago
Have updated payment information
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Please resubmit it and press submit

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