Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

After i down loaded the last update for my iPad the app

Customer Question
After i down loaded...

After i down loaded the last update for my iPad the app Pages is completely different and I can’t get into it to do my work. Folders won’t open

Technician's Assistant: When did you last change your password ***** Apple ID?

I haven’t , Pages opens but the folders don.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No, don’t know anything about that. I’m not great at this Tecla’s stuff.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I guess not

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
12/5/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I want to activate my App Store. I've never changed it.
Won't that wipe my phone completely? & I also really don't want to all I want to do is update my WhatsApp but I can't because my App Store has been disabled … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My Facebook account was somehow deleted. I got messages that
My Facebook account was somehow deleted. I got messages that it was hacked. A message came up to download my account so I followed the prompts. It looks like I only have a new account. I really need m… read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
I can't get into Messenger because I haven't updated and
I can't get into Messenger because I haven't updated and then lay behind my problem is when I go to Apple to sign and they have an old ID for my iPad I can't remember the password ***** this so I can'… read more
John Castle
John Castle
BSC in Computing Network Management and Design
207 satisfied customers
IPad is disabled. Siri is talking. It's telling me to enter
iPad is disabled. Siri is talking. It's telling me to enter passcode to open but it is not it's not printing the passcode. Tried shutting it all the way down but it doesn't work … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I can't sign on to Netflix. I was watching it last night but
I can't sign on to Netflix. I was watching it last night but for some reason it won't let me sign on and now I don't remember my password. … read more
Harry
Harry
2,176 satisfied customers
I'd like to know why when I go to add a free app it makes me
I'd like to know why when I go to add a free app it makes me go to the iTunes Store to put in billing information I'm not being billed for a free app and I don't want to give my information for that … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,323 satisfied customers
I'm trying to sign into my iCloud I keep changing my
I'm trying to sign into my iCloud I keep changing my password ***** I says can't identify you … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
744 satisfied customers
I just bought a new iPad. It is set up for the most part. I
I just bought a new iPad. It is set up for the most part. I tried taking the password ***** for the sign in to the iPad. I had something else down loading and then after it stopped it had to reboot no… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I'm trying to create a folder on my iPhone 7 to hold
I'm trying to create a folder on my iPhone 7 to hold like-kind apps. Can't find how to do it. … read more
Sheri
Sheri
Bachelor\u0027s Degree
678 satisfied customers
I joined Webinar yesterday but I can't sign in today. It
I joined Webinar yesterday but I can't sign in today. It says I don't have an authorized plan. … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
I can't get App Store to accept my VISA Credit card. It says
I can't get App Store to accept my VISA Credit card. It says the numbers don't match the type of credit card. I'm looking right at my VISA Credit card and have put the numbers on the front of my VISA … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I lost my password to sign into Apple on my iPad which as
I lost my password ***** sign into Apple on my iPad which as I'm sure you realize means I can't get any new apps … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
Every time I try and use my iPad after a few seconds it's
Every time I try and use my iPad after a few seconds it's goes back to asking for my I'd code I've tried turning it off for 24 hours but when I turned it back on it's still the same I've tried going i… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I downloaded some app that installed something that resulted
I downloaded some app that installed something that resulted in removing my App Store and iTunes apps from my phone. Restrictions were on and I disabled fhose. Still not there. Can't update any apps b… read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
I'm trying to get rid of the double screen and I can't do
Hi mike I'm trying to get rid of the double screen and I can't do it … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,395 satisfied customers
Have an iPad & when I try select items in a category on
Have an iPad & when I try select items in a category on Shipt A grocery delivery after using another category It just freezes I AM OLD but I wish I didn't download ios11 or whatever it's called … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I need help with my new iPad. I just found out after paying
I need help with my new iPad. I just found out after paying for a premium Evernote app (that i've Had for years) that i can't use Evernote for the web on my ipad. This is not the only problem. But i n… read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
I just downloaded Afloat and Im not sure if its compatible
I just downloaded Afloat and I'm not sure if it's compatible with Snowleopard. I can't make heads or tails of the stuff people say “to do” from the internet, so does anyone know if it works or how to … read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x