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I have gotten an email from Apple that I probably have been…

Customer Question
I have gotten an...

I have gotten an email from Apple that I probably have been hacked and need to change my password.

Technician's Assistant: When did you last change your password ***** Apple ID?

A while ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

How do,I do that

Submitted: 7 months ago.Category: Mac
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Answered in 6 minutes by:
12/5/2017
Mac Support Specialist: tyroneboman, Mac Genius replied 7 months ago
tyroneboman
tyroneboman, Mac Genius
Category: Mac
Satisfied Customers: 10,500
Experience: Computer specialist.
Verified

Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this. This sounds like it may have been a spam email.
The best option will be to use a secure remote screen connection to troubleshoot the issue, this will require downloading a screen connect app to get us started. Will that be okay?
You can reply to me here by typing in the box below please.

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