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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8567
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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It's an Imac with El Capitan 10.11.6. I haven't told you

Customer Question

Hi Pearl
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: It's an Imac with El Capitan 10.11.6
JA: How long has this been going on with your iMac? What have you tried so far?
Customer: I haven't told you what the problem is yet
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: no
Submitted: 11 months ago.
Category: Mac
Expert:  Justin Johnson replied 11 months ago.

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.