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I purchased 2 itune cards which have already been redeemed.

Customer Question
I purchased 2 itune...

I purchased 2 itune cards which have already been redeemed. The iTunes Gift Card with the codes “X2NWLF2Y9Y23GNF3” and “X86FMX4PVRNY2GCK" was redeemed to another account. I need the 2 itune cards replaced.

Technician's Assistant: When did you last update iTunes?

Give me a couple of minutes. I believe it was Friday: December 2nd.

Technician's Assistant: What have you tried so far with your iTunes?

All together I purchased 10 itune cards; 2 of the itune cards were redeemed. So far, I have only tried to use the itune cards. I want the 2 itune cards replaced.

Submitted: 7 months ago.Category: Mac
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Answered in 24 minutes by:
12/4/2017
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago

Before we proceed further, I would like to ask you few question about this problem. Can you please provide me your apple ID?

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Customer reply replied 7 months ago
I do not remember it.
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago

May I know in which account you have redeem those remaining 8 iTunes card?

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Customer reply replied 7 months ago
I did not download the itune cards on my computer.
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago

May I know how you redeemed those iTunes card in your computer?

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Customer reply replied 7 months ago
I do not have a mac, is that okay.
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago

May I know in which store you have purchased all the iTunes cards?

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Customer reply replied 7 months ago
Walmart in Carlsbad, NM
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago

Could you please tell me how you know that iTunes Gift Card with the codes “X2NWLF2Y9Y23GNF3” and “X86FMX4PVRNY2GCK" was redeemed to another account? Is it already scratch or damaged?

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Customer reply replied 7 months ago
I pull the gray sticker off which gave me the Itune code.
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago

In the iTunes, Do you any name on the top? If you see the name please click on the name and can I have the email address?

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Customer reply replied 7 months ago
On the upper left-side it reads: APP STORE & ITUNES
Customer reply replied 7 months ago
This is not a matter of just replacing the cards. I received an email from Apple Customer Service indicating the two cards were redeemed.
Customer reply replied 7 months ago
I will have to do this later, my Dad's nurse is here.
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago

If you provide apple ID I could check from my end. In this case you can post back your reply when you are back.

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Customer reply replied 7 months ago
I cannot recall my apple ID
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago

I checked my end but however, you may contact Apple Account Security team regarding this concern. You can contact them via below phone number: 1-***-***-****

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