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I have a I pnone 5 and it is asking for a 6 digit Apple ID…

Customer Question
I have a I...

I have a I pnone 5 and it is asking for a 6 digit Apple ID which no one knows. This all occurred after an update was ran on the phone,

Technician's Assistant: When did you last change your password ***** Apple ID?

This is a used phone from one my kids and they do not know the Apple ID.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No not sure how to do that.

Submitted: 6 months ago.Category: Mac
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Answered in 14 minutes by:
12/4/2017
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 500
Experience: Senior Engineer at CSS Corp
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Customer reply replied 6 months ago
My I️ phone is locked out and we forgot our password
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

It sounds like you are unable to login to your iPhone and it is locked. Before we proceed further, I would like to ask you few question about this problem. Do you have any backup of your iPhone in iCloud or Computer? The reason why I am asking is we can go ahead and try doing reset on the iPhone which will erase all the data and the password. If you have a backup, we can restore the data and contact back to your iPhone.

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Customer reply replied 6 months ago
Hello
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

It sounds like you are unable to login to your iPhone and it is locked. Before we proceed further, I would like to ask you few question about this problem. Do you have any backup of your iPhone in iCloud or Computer? The reason why I am asking is we can go ahead and try doing reset on the iPhone which will erase all the data and the password. If you have a backup, we can restore the data and contact back to your iPhone.

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