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It’s disabled I’ve reset I’d & password 3 times can’t fix…

Customer Question
It’s disabled I’ve reset...

It’s disabled I’ve reset I’d & password ***** times can’t fix it

Technician's Assistant: When did you last change your password ***** Apple ID?

Sat

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Don’t know

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I’m computer now illiterate

Submitted: 7 months ago.Category: Mac
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Answered in 10 minutes by:
12/4/2017
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago

Before we proceed further, I would like to ask you few question about this problem. Do you know the answer for the security question for your account?

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