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I didn,t remember my apple ID and password on my I PAD. I…

Customer Question
I didn,t remember my...

I didn,t remember my apple ID and password ***** my I PAD

Technician's Assistant: When did you last change your password ***** Apple ID?

I changed it one day before yesterday

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Submitted: 7 months ago.Category: Mac
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Answered in 8 minutes by:
12/4/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 7 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,275
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What exactly happened when you tried to change your password ***** your Apple ID?

Please let me know

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Customer reply replied 7 months ago
Every time I try it give me that Apple ID is not correct
Mac Support Specialist: Richard, Apple Software Engineer replied 7 months ago

Do you know which Apple ID you are using on the iPad?

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Customer reply replied 7 months ago
I think it’s Sarab***@******.***
Customer reply replied 7 months ago
No
Mac Support Specialist: Richard, Apple Software Engineer replied 7 months ago

Can you look on your iPad when it asks you and confirm the correct one as it will tell you it

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Customer reply replied 7 months ago
please can you help me to return my apple id
Mac Support Specialist: Richard, Apple Software Engineer replied 7 months ago

Can you look on your iPad when it asks you to enter the password ***** confirm the email address it is using please.

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Customer reply replied 7 months ago
i pay for you from my credit card
Mac Support Specialist: Richard, Apple Software Engineer replied 7 months ago

I cannot see anything here regarding payments, Customer service can assist you with payment questions.

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Customer reply replied 7 months ago
how is ?
Mac Support Specialist: Richard, Apple Software Engineer replied 7 months ago

I do not understand your last question sorry

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Customer reply replied 7 months ago
how you can help me for the money i paid
Mac Support Specialist: Richard, Apple Software Engineer replied 7 months ago

I have been asking a question a number of times but for some reason, you are not responding to it...

I will try to ask again

Can you look on your iPad when it asks you to enter the password ***** confirm the email address it is using please.
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