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I have Apple Music family plan, but it's not working on our
I have Apple Music family plan, but it's not working on our Mac. On a MacBook Pro, where do I find the login info for iTunes and for Apple Music? Under iCloud settings, it shows that we have Apple Mus… read more
Senthil
Senthil
Sr. IT Analyst
BE
165 satisfied customers
I bought a USB Superdrive to play DVDs and CDs on my 2016
I bought a USB Superdrive to play DVDs and CDs on my 2016 apple laptop. It seems not to be able to play Blue Ray DVD's but only regular DVD's. Is this the case and if so do you carry a Superdrive that… read more
Ricky Expert
Ricky Expert
Bachelor's Degree
1,399 satisfied customers
I have a new ipod-i want to play music from my ipod in my
I have a new ipod-i want to play music from my ipod in my car that has bluetooth=how do i make this happen … read more
Jins M. N.
Jins M. N.
Systems Administrator
Diplom
2,048 satisfied customers
I want to cancel my apple music account. Two days ago.
everything I needed to do. I suspended my log on and requested a new password ***** it never came. please get me out of this. … read more
Justin Johnson
Justin Johnson
Owner
2,938 satisfied customers
I just need a detailed summery of my account. I have an
I have an Iphone 6. I signed up for apple music and am being charged lots and I need to know what the charges are for … read more
Michael T
Michael T
1,544 satisfied customers
I just added a trial subscription on my Ipad Mini. Can I
Hi, I just added a trial subscription on my Ipad Mini. Can I access Apple music on multiple devices? If so, how do I access from my MacBook Pro. I have added a few songs to my library on the Ipad, but… read more
Randy IT Tech
Randy IT Tech
3,524 satisfied customers
I have a new tablet.it is giving me a hard time connecting
I have a new tablet.it is giving me a hard time connecting to anything because of passwords failing all of the time. I try different ones and nothing works...my grand daughter has her page on my table… read more
Justin Johnson
Justin Johnson
Owner
2,938 satisfied customers
This is about my iPad and the music app. I used to be able
This is about my iPad and the music app. I used to be able to choose my downloaded music to be played as repeat or shuffle. Now all downloaded music only repeats. I have to go to playlist to and selec… read more
Ashik
Ashik
Master's Degree
9,348 satisfied customers
I am having two problems with Apple Music. I would like to
I am having two problems with Apple Music. I would like to have access to my old Playlists and I can't seem to get them on my phone. We will be traveling so I may not have cellular or wifi service to … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
1,015 satisfied customers
Im looking to buy a Ipad or a tablet for my family. I know
I'm looking to buy a Ipad or a tablet for my family. I know almost nothing about them. What is the difference between a Ipad and a Tablet ? I'm assuming Tablet is a generic term and an Ipad is just Ap… read more
Cris
Cris
3,444 satisfied customers
I just purchased my first ipod (nano). When playing a music
I just purchased my first ipod (nano). When playing a music selection, it powers off after about 60 seconds. It will power back up and restart at the point in the music where it shut off. I left it pl… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
My ipod has 2071 songs on it but is only uploading 779 of them
My ipod has 2071 songs on it but is only uploading 779 of them to my new computer. I don't steal music so not sure why it isn't transferring all of my songs… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I had a computer break down while I was backing up my iPad. Then
I had a computer break down while I was backing up my iPad. Then you guys helped me get my music back but every time I go on to iTunes it keeps asking me to down load about 40 songs that are back on m… read more
James
James
Network & System Administrator
Bachelor's Degree
11,237 satisfied customers
I have a problem with conflicting user IDs and passwords on
I have a problem with conflicting user ID's and passwords on iTunes. When I bought my iPad 6 months ago, I used the e-mail address I had at the time (call it User ID #1 + password #1), and it worked f… read more
Jins M. N.
Jins M. N.
Systems Administrator
Diplom
2,048 satisfied customers
I have 2 iTunes accounts. My hard drive crashed so I replaced
I have 2 iTunes accounts. My hard drive crashed so I replaced it. I then put all my music back onto my computer from the external hard drive. I was able to sign back into 1 Itunes account but not the … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have two iTunes store accounts. The original account had
I have two iTunes store accounts. The original account had an ID of:[email protected] (Mac)and the new account has an ID of:[email protected] (PC). My service provider "Adelphia" changed and was bought out … read more
Omer Mushahwar
Omer Mushahwar
Bachelor's Degree
233 satisfied customers
I have a ipod that is several years old. My email/user name
I have a ipod that is several years old. My email/user name has changed. I have a MacBook now as well as a iPad. I am trying to transfer the music that I have on my ipod to my Mac and my ipad. I need … read more
OSXpert
OSXpert
Software Engineer
Bachelor's Degree
224 satisfied customers
Hi. Itunes question - about a year ago we switched computers
Hi. Itunes question - about a year ago we switched computers to a mac. At the time, my husband and I merged our individual itunes accounts into one account (his). We have had one ongoing glitch. The m… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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