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IPad keeps shutting itself off .please help. I pad air iOS…

Customer Question
IPad keeps shutting itself...

IPad keeps shutting itself off .please help

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

I pad air iOS 1

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

24 hours and I tried the reboot of turning off and turning off home button

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thanks

Submitted: 7 months ago.Category: Mac
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Answered in 4 minutes by:
12/4/2017
Mac Support Specialist: Vinod Menon, Support Specialist replied 7 months ago
Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 3,019
Experience: worked as a Tech support Associate for Apple products
Verified
Hi
What version of iOS do you have on the iPad please?
To find that, please go to settings - general - about
Thank you
Vinod
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