Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

After about thirty seconds the device goes black and I have…

Customer Question
After about thirty seconds...

After about thirty seconds the device goes black and I have to sign on again

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

I have an Iphone6 AT&T

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

Since yesterday

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

This is not a mac

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
12/3/2017
Mac Support Specialist: Cris, Mac Specialist replied 8 months ago
Cris
Cris, Mac Specialist
Category: Mac
Satisfied Customers: 7,018
Experience: 4 years Mac Specialist, Apple Certified.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

Ask Your Own Mac Question
Mac Support Specialist: Cris, Mac Specialist replied 8 months ago

That is a springboard crash issue (springboard is the home screen or desktop of device). Apple just released a new patch/update recently in iOS 11.2. Go to Settings > General > Date and Time. Set the data back to 1 Dec 2017 or 30 Nov 2017 (turn off Automatic date)

Also, go to Settings > Notification and turn off All Notifications for all apps.

Then go to Settings >General > Software Update and do the update. If it is crashing and not allowing to do the update, then go to Settings > Notifications and temporarily turn off Notifications for all apps. Then try software update.

You may need to do this quickly before it crashes. After updating, you can set the correct date and turn Notifications back on.

Please let me know the outcome. If this resolves your issue please take a moment to rate my service and submit at the top so I am credited for assisting you.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I cannot get Imap response. Iphone6 running IOS 11.3. Since
Since yesterday I have tried adding new account but still get not responding message on both phone and Ipad … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My MacBook Pro seems to be stuck. It started downloading
My MacBook Pro seems to be stuck. It started downloading some software and it stopped. I can turn it off, but when I turn it on again it goes to the first screen of some action happening and then it g… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
It wasdisable but i could sign in. Iphone6. Just revently
Just revently try to log in usingmy apple IDit goes trough but upgrading it wont it says apple ID disable … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
I have an apple “i phone 4” that has stopped working,the
Hello I have an apple “i phone 4” that has stopped working,the only part working is the time ,and the home pg is showing ,also the ringer is on this pg........please help ..a s..am going on holiday in… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
My phone disabled cause my password won't work. It's a
Well it's been doing this since yesterday cause I was bored and I changed my password ***** for some reason every time I tried to put it in it won't work … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My iphone6+ has been in recovery. now what do it do? iPhone6
my iphone6+ has been in recovery. now what do it do? … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My iphone6 will not turn on or charge. I had to purchase a
My iphone6 will not turn on or charge. I had to purchase a new iphone 7 and cannot retrieve any of my notes, photos, or contacts. Is there any way by connecting the iphone6 to my Mac to retrieve this … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My PC Outlook Calendar stopped syncing with my iPhone6 about
My PC Outlook Calendar stopped syncing with my iPhone6 about 1 week ago. How can I fix it. I use Peter's icloud calendar on my iPhone and PC. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
T turn on, imei:354389069838901, the last update was about
the last update was about two weeks ago. the phone worked after the update? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
My apple wireless keyboard has stopped connecting. It blinks
My apple wireless keyboard has stopped connecting. It blinks for a few seconds and then the light goes out … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Like a thousand people it seems, I tried to update my iPad
Like a thousand people it seems, I tried to update my iPad 2 to 9.3.1. Everything seemed to work EXCEPT I got no service...was not able to connect to your administrative servers. Took to the internet … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My iphone6 is having some issues, the phone turns on a
my iphone6 is having some issues, the phone turns on for about a second, gets stuck on the apple icon, the initial grey screen, then goes to black. I just took it to an expert, he said the back light … read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
The screen on my iMac goes black apparent reason. The
The screen on my iMac goes black for no apparent reason. The screen is black, but the system is still running. It will come back after a few minutes, but fails again after a few minutes.… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My I Pad is not working. I phoned tech support yesterday. She
My I Pad is not working. I phoned tech support yesterday. She showed me how to restore my software. This did not work. The IPad showed a screen that was half blue and half black. The IPad did not disc… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Greetings, I cant seem to get my Power Mac G5 to startup properly......after
Greetings, I can't seem to get my Power Mac G5 to startup properly......after about 30 to 45 seconds of startup the screen goes blue for a second and then goes black and that's that. I tried restartin… read more
mikehurckes10
mikehurckes10
54 satisfied customers
I have recently installed windows 7 through bootcamp
I have recently installed windows 7 through bootcamp assistant. Upon start up, my mac shows a grey screen after the chime, and then goes to a black screen with the words 'CDBOOT:Cannot boot from CD - … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Im having trouble with my Mac mini. It is running system
I'm having trouble with my Mac mini. It is running system 10.4.11. I often have many browser windows open for some time, but when I do this - particularly with Firefox - it slows the computer down to … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
My MAC Laptop,G-3 Ibook running 10.4.11 has become very difficult
My MAC Laptop,G-3 Ibook running 10.4.11 has become very difficult to start up. once started it runs just fine. Some times responds to up plug followed by a "shake"? Any ideas for m. [email protected]… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x