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I was trying to change my payment to another credit card,

Customer Question
I was trying to...

I was trying to change my payment to another credit card, acct under [email protected] .com, have new credit card infro on acct, my iPhone keeps bringing up apple id has been disabled phone numder(###) ###-####

Technician's Assistant: When did you last change your password ***** Apple ID?

I have a apple id verification code no. 865653, and changed my password ***** Redangus64

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I didn't but they did at att and couldn't get it to work

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the Mac Expert, I'll connect you shortly.

Customer:***@******.*** and yes

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Just want to get it fixed so i can do updates on my iphone

Submitted: 7 months ago.Category: Mac
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Answered in 11 minutes by:
12/3/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
it been happening about a month, it starded out when i wanted to put a stoppayment on my credit card i used to have it on.
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Are you using Windows or mac?

Thanks

Kris

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Customer reply replied 7 months ago
im on windows but dont have anyway to connect
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Is it connected to the internet?

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Customer reply replied 7 months ago
no, and dont worry about it, i'll take it somwhere so they can look at the phone
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Are you sure?

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